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49381
December 13th, 2012 02:00
Alienware X51 audio jack noise/static
Just bought a refurb. model 2 days ago.
and ever since i first plug in using hdmi into the motherboard port, i hear static/noise from my monitor speakers.
so i switched to dvi from graphics card and use the 2 wires coming off from my built in speakers, and i still get noise/static.
here the weird part.
if leave the computer alone it doesn't produce static. it only does when im in game, scrolling web pages up and down, closing folders, opening folders.
it seems like it only make noise/static when the cpu is under load.
but when i plug in my standalone speaker, everything is clean and quite.
help please, so annoying.
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Alienware-Karen
2 Intern
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433 Posts
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December 13th, 2012 08:00
kensic
I would recommend that you update your audio and video drivers.
Uninstall audio driver through the control panel under programs and features and for the video driver try to get the latest version from the nVidia website.
kensic
22 Posts
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December 13th, 2012 10:00
oh forgot, x51 came with the gtx 555 (oem version i believe) can i still use nvidia drivers? or it must be dell drivers from dell.com?
kensic
22 Posts
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December 13th, 2012 10:00
Hi Karen,
i will try to upgrade the video drivers when i get home tonight.
i have only upgraded the realtek hd audio driver lastnight to what ever the latest on dell.com
thanks, will come back and update
Alienware-Karen
2 Intern
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433 Posts
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December 13th, 2012 13:00
You can try the one from nVidia and if it doesn't work use the driver from Dell's website. Make sure when you are installing the driver select the custom installation and then check mark the little boxes that say Update Driver and clean installation.
kensic
22 Posts
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December 13th, 2012 20:00
Sad to report that with the upgrade of both hd 4000 and gtx 555 drivers, the problem still persists. :(
help anyone?
kensic
22 Posts
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December 13th, 2012 23:00
another report after a few restarts with the new drivers. the noise has reduce about 90-95%, so im happy with that.
im able to use the computer with almost complete silence from the speakers :)
thanks Karen
kensic
22 Posts
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December 14th, 2012 01:00
never mind this static noise comes and go....it is better when i play league of legend, but still pretty bad playing diablo 3.
atleast when im not playing games it is alot better.
i sad still
Alienware-Karen
2 Intern
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433 Posts
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December 18th, 2012 15:00
What are you using speakers, headphones? Did you try different devices?
kensic
22 Posts
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December 18th, 2012 16:00
www.skyline-eng.com/index.cfm
that is exactly what i have right now, an optional speakers that attaches to the gateway 24 monitors (they came in pair when i bought it). the speakers connected to the monitor via those 2 short black wires on the right (usb wire and power wire)....then green and pink plugs are connected to the X51. i have used this set on many other Dell desktops, and it does not produce statics. so i have no idea why it does with this X51
i have tried standalone desktop speakers that are not connected to the monitor what so ever, and it does not produce static like the configuration above.
Alienware-Karen
2 Intern
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433 Posts
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December 19th, 2012 14:00
Then may be some type of issue with the connection or the system will not support it. If the audio is normal with regular speakers I doubt will be an issue with the computer.
kensic
22 Posts
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December 19th, 2012 16:00
do you have any other suggestions?
is it getting pretty annoying, and using standalone speakers isn't an option for me.
recently i also bought an XPS 8500, hooked it up, and everything is fine. no problem here. i used an older XPS 630I, had no problems also.
Alienware-Karen
2 Intern
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433 Posts
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December 20th, 2012 09:00
Check that the monitor and computer are connected to a grounded AC outlet.
kensic
22 Posts
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December 20th, 2012 10:00
rearranging the wires also didn't help, because people say statics produce if an audio wire is close to any type of running current.
the weird thing about this is that, the static noise isn't on all the time.
lets say im just using the computer for browsing the internet and doing stuff on the desktop. it only makes the noise when im scrolling pages up and down. closing windows. watching some videos on youtube.
and when im gaming.
the noise is pretty bad only when im actually in game. not when im in the main menu or selecting characters.
so the trend seems like when the CPU is underload or go over a certain percentage of load.
and of course i have that cpu fan that makes that high pitch noise that everyone is experiencing from the other post with the delta fan.
Alienware-Karen
2 Intern
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433 Posts
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December 25th, 2012 14:00
Can you try the jack ports on the front of the computer.
kensic
22 Posts
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December 26th, 2012 09:00
front audio had the same problem.
i have returned the system back to Dell, thanks for you help