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February 14th, 2013 05:00

ATI Radeon 7970 OC will not work in Aurora R3

My new ATI Radeon 7970 OC will not work in Aurora R3 nor in my spare Dell machine as previously posted, but does work in a third machine so problem doesn't appear to be with the card. Current card is Nvidia gtx 570. Is there a firmware upgrade that needs to be made or is this card incompatible with this machine. Do I have to use another Nvidia? It has an 875w psu so power shouldn't be the problem. Has anyone else tried the 7970 in an R3?

Thanks in anticipation

20 Posts

April 4th, 2013 20:00

Sam, It's a Power Color 7950 3gb, cheers, Bolux

23 Posts

April 4th, 2013 20:00

What brand and model Bolux?

20 Posts

April 4th, 2013 20:00

Has the two fans and uses two six pin plugs. Bolux

23 Posts

April 4th, 2013 21:00

Evga 680 2gb worked with no issue at all. What powercolor has that all three other cards doesn't or what three crads missing that powercolor has! Any idea?

23 Posts

April 4th, 2013 21:00

Mine is the reference design with one fan. I am not sure if that would make any difference . I read somewhere that a guy emailed powercolor and was told that R3 will need a bios update before their cards can work. Thanks again Bolux.

20 Posts

April 5th, 2013 00:00

I have bios AO6 with my R3. Driver 9.12.0.0. for the PowerColor 7950 with 3gb ram. GPU clock at 950mhz. Runs ok. [lot better than 7970c which won't run at all still] I have exchanged the 7970c for this 7950 and will report back how that goes in their machine. Should know this weekend. Remember the days when you plugged in a card and it worked? Cheers, bolux.

20 Posts

April 7th, 2013 00:00

Well, I bit the bullet and swapped the 7970c for the 7950 [which runs without issues] and have been informed the 7970c  runs fine in his m/c. He is using an ASRock Z77 Pro3 with the intel Z77 chipset. Not the best trade I have ever done but at least my Alienware works. I am still cheesed off though and would like to hear if there is ever a fix, Cheers, Bolux

23 Posts

April 7th, 2013 09:00

I am glade things worked out. A none working 7970  paper weight has no value so you came ahead. In my case I was able to send my none compatible card back for full refund. The card I have in my machine now is Gigabyte 7950 windforce. What is interesting is  none of the cards I tried ( MSI,EVGA,GB) has the boost future that Powercolor did. Could it be that boost bios is the problem? I am going to avoid that in my next purchase. Currently I am looking at the Visontek reference 7950 same as the one sold by dell. Let's hope it works! Of course I cannot purchased none refrence card cause it will never fit In AW R3 at least not when you already have a none refrence card installed .

6 Posts

April 13th, 2013 15:00

So is this card supposed to work with windows 7 64 - bit? Or does it just generally not work at all with aurora r3 computers? I have the GHz edition from gigabyte.

23 Posts

April 13th, 2013 15:00

It does not work period, I am afraid !

23 Posts

April 13th, 2013 16:00

As you see here, no word from AW Rep what so ever. Simply, I don't see a way out without Bios update!

6 Posts

April 13th, 2013 16:00

Alienware representative? Hello? We're desperately waiting on a reply here.

20 Posts

April 13th, 2013 16:00

The card I had is working fine in a win7/64 bit system. It just wouldn't work in the Aurora R3, nor in my other Dell Vostro.

6 Posts

April 13th, 2013 16:00

Really? Has alienware offered any kind of explanation for this, or made any kind of resolution to solve this obviously large problem?

6 Posts

April 13th, 2013 16:00

I know. and that is what I find so strange. It seems to me there are a fair amount of customers here (who, I might add, bought something quite expensive) that would probably be very happy about a minor bios update, which probably should not be that difficult or resource consuming for alienware to release. This is really my only complaint with the aurora; it provides excellent performance and appearance, and yet support for it seems to have vanished into thin air, which would decrease my rating of it from 4.5 to 3.5 out of 5. Perhaps somebody could contact alienware and make them aware of this minor bug? Maybe then they could finally come to their senses and fix this rather glaring and yet so easily fixable problem. Not that I wish to offend the alienware staff, I just think they could have done a better job on this particular issue. However, it is still very much salvageable.

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