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July 10th, 2017 17:00

Aurora R6 buzzing noise when headphones connected in front panel

​Got this machine a couple months ago and it makes this buzzing noise in headphones when it is plugged in the front panel.​

​The noise only seems to occur when headphones are connected on the front audio panel - not the speakers when plugged in the back of the machine. The noise gets worse when the GPU starts working (i.e gaming, videos) and it is unaffected by volume control. It also gets worse when I turn on AlienFX. ​

​The noise seems to be caused by electronics, perhaps un-shielded cables. Kinda sounds like an am radio but more digital in nature.​

​I've tried everything to fix this and I'm about to send it back to the shop. Anyone else experience this and perhaps found a solution?​

3 Posts

July 10th, 2017 18:00

Found another thread with the same problem. ( ) Hopefully this is just a matter of changing the front panel. Note that I plugged my headphones in the rear and there is no background noise whatsoever. Beautiful.

7 Technologist

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4.4K Posts

July 11th, 2017 08:00

Hi, 

It does sound like a hardware problem. Send me your Service Tag in a PM so we can check on the repair options. 

8 Wizard

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17K Posts

July 11th, 2017 10:00

As I said in that other thread, high quality (clean) analog audio on computers has been hard to do since like forever (due to EMF/EMI and lack of shielding). Also, consumers expectations on audio quality is always getting higher.

 

One solution is to re-run the Front_Audio cable isolated by itself. If you have enough slack, even better on other side of case (between metal case frame and plastic external covers). Metal case becomes a shield between analog audio cable and high-speed electronics. See Service Manual for assembly info. A ferrite core on cable might also help (certainly couldn't hurt). 

 

As far as that Aurora-R5 having a bad part. It could have just been isolated to some first-run models and was corrected on later Aurora-R5 models. I would be very surprised if it made it to the Aurora-R6 models months later. 
 
If you must stick with analog, this Speaker Switch is nice. Is also solves the problem of having to physically un-plug the front-jack headphones whenever you want to use rear analog speakers.

Most users are instead moving to digital-USB "sound cards". Or, USB-headphones (sound-card circuit is in USB cable). With headphones on USB and Speakers on rear analog, you end-up with two "sound cards". This enables you to click and switch between them from SystemTray (without unplugging anything). Pretty nice.

 

My posts (and links) is this thread might help as well.

Audio Driver for Aurora R6 

 

Another example of evolving audio systems is your Home Theater setup ... how many old-school analog stereo RCA cables do you see? Or, is mostly everything digital HDMI and SPDIF?

Edited

July 11th, 2017 13:00

i agree with Tesla1856 .

Re-routing the Audio Cable would be my Suggestion as well. maybe even get a HD Audio Extension Cable with more Layers. connect it inbetween the Header and the Connector and hide the old Cable somewhere far away from the Graphics Card. it could be still the Audio Chip itself. i would just grab something else then. USB Card, Headset or Speakers. i'm using HyperX Cloud 2 Headset and Creative Sound Blaster X Kratos S5 Speakers. both are connected via USB and have their own Sound Cards.

3 Posts

July 11th, 2017 15:00

Hi, thanks for the snappy responses. I don't seem to have any option to PM. In the meantime I will try what Tesla suggested. 

7 Technologist

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4.4K Posts

July 12th, 2017 09:00

Hi ‌, 

I'm sorry about that, you should be able to send me a PM now. 

1 Message

August 15th, 2017 12:00

Excuse me, but how do you plug in your headphons into the back? I can't seem to find a headphone jack.  

8 Wizard

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17K Posts

August 15th, 2017 13:00

See pages 12-13 in Aurora-R6 Setup & Specs PDF Manual.

 

Analog stereo-out is 1/8-inch socket #9 (mine is green).

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