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67557
February 12th, 2016 08:00
My Alienware 17R2 2015 Experience
So hello everyone, I was so excited to get Alienware 17R2. In July 25 between 28 ( i barely remember) 2015 i got it in Russia( i was on holiday + my family used to live there) I had a flight next day. I decided to unpack and check out day before the flight,play some games. I realised that key "V" was broken, i called store where i bought it from, they said its my fault that i did not check it. I called International Dell Support and I asked them if I am going to be able to replace the keyboard or notebook in the UK( i was moving to the UK) , they said dont worry you can do it your warranty is international. I came to the UK , i called DELL then after 1-1.5 weeks i got it replaced then "Esc" was broken again, i was hearing cracking from esc when i press it. I called them they told me I cant get another one , coz my warranty is only in Russia nowhere else. It was just a good gesture for first time. Then i was like OK, then had a problem with fps and overheating , they sent me 240 mAH battery for UK. I received it, it worked fine 1-2 months , then i had some serious problems, fans were louder than it was usually. It was overheating, I used to play GTA5 on it on semi-ultra settings(not everything super ultra) with 60 fps than after video card updates and overheating my fps was going down to 20 from 45 it wasnt even 60 any more. I started worrying called at least 20 times DELL, they offered me once a repair which would take 13 days, i wasnt be able to give my laptop, because i cant live even 1 day without it. Couple months later called again, it wasnt acceptable i had so many problems, but i couldnt get anything from them except one keyboard replacement and 240mAh battery. I reinstalled my laptop at least 3 times with factory image restore with AlienRespawn, i thought maybe i had viruses or stuff , but no it wasnt about it, it was about laptop itself. I still think that this laptop is completely broken. They sold me completely broken laptop. I dont just understand why they cant just get it from me and refund my money, they dont accept return in the UK. But i have no possibility to go back to Russia, which makes me have broken laptop. About fps drops, I play CS:Go when i bought my fps was between 300-450 on ultra now its 280 and drops to 60 every 2 minutes. League of Legends used to be 400 now its 190, GTA used to be steady 60 now 45 drops to 20, Battlefield 4 used to be +130 now its -70-60, Star Wars battlefront used to be more now it drops more and more. I dont have any clue what to do with this laptop. I asked them gently can i overpay and get the R3 from the UK, They didnt have any choice like this, I cant just play with this laptop, they dont understand that this laptop is broken. I am empty-handed and needed some support from Alienware-DELL. Thanks you for reading this.


beamermt79
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2.3K Posts
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February 13th, 2016 17:00
Hello! they should have told you that you need to transfer the warranty from Russia to the UK. There are sometimes issues that would prevent an international warranty transfer, one being if the country you are moving to does not sell the same product as the country you are from, but I believe the UK sells the same Dell and Alienware products. Regardless click here and follow the directions. It may take a couple of weeks.
Benito1234
2 Posts
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February 14th, 2016 22:00
PLS tell me what are your settings on BF4, did you get that 130+ fps on ultra settings?
I play with everything on ultra and I get 50-70 fps in game, but for this i have to use cooler master notepal u3 on max and I have to use HWINFO to set fans to 7000rpm, this makes my laptop into an airplane lol