Unsolved
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4 Posts
0
9526
February 22nd, 2015 17:00
My Computer Keeps Freezing (x51)
Recently my Alienware X51 has been freezing at random time when I'm playing any games.
It freezes, and the sound stutters and no matter what key I press nothing happens. I have to shut it down.
When I leave the computer on for a while and It goes to sleep it also doesn't wake up. I have to restart the computer as well. When I turn down the settings on my games it doesn't happen but I need to find a solution.
When I turned on my computer after this happened once I got a message saying something about memtest.exe
When I turn my computer back on I this windows report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80092E04E0
BCP2: FFFFF8800F7F8F38
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\WINDOWS\Minidump\022215-14757-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-85488-0.sysdata.xml
LordZog
109 Posts
1
February 22nd, 2015 19:00
.ZIP or .RAR up the minidump and include the XML file and post it on a free file site, or dropbox link and someone where will look at it. 0x116 errors are usually VIDEO_TDR_ERROR meaning the video card failed to reset. Could be driver, RAM, faulty or corrupt HAL.DLL, or failing video card. Usually you'll get artifacts and other weird stuff if it is video card failure.
Memtest was mentioned probably asking you to do a memtest in Windows under Start -> Control panel -> Administrative Tools -> Windows Memory Diagnostic. Most blue screens mention this or if anything else changed on the machine (Hardware/Software, etc.)
matleo
4 Posts
0
February 23rd, 2015 18:00
Thanks!
I'll try it.