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bclemson93

2 Posts

592

May 7th, 2016 21:00

Alienware 13r2 w/Graphics Amplifier w/Nvidia 980ti

I've experienced the following issue with a few games but it is Pillars of Eternity that stands out.  When the graphics amplifier is connected and only my laptop is displayed, it runs great at 3200x1800.  When I then connect an external monitor, it runs great as long as the laptop display is enabled (either extended display or duplicate display), once I make the display only point to my monitor I ended up getting choppy game play.   I've tried it now on multiple monitors with the same results, even switching between HDMI & Displayport output from the 980ti video card.

What would be causing this and is there a way to correct this without having the laptop screen needing to be enabled?

Alienware-Day

12 Posts

May 9th, 2016 11:00

Hi Bclemson93!

Thank you so much for your question.

There are several factors that could be causing this issue.

On some cases, if the external monitor has a greater resolution than the laptop’s screen, you may experience this issue you are describing.

If this is not your case, you can try updating the BIOS of the computer. Here you can download the most updated version for your system. Just download the file and run it.

Other cause is that the Optimus Technology of the Nvidia Video card could be failing. For this, our recommendation would be to perform a clean installation of both of the video drivers (Nvidia and Intel) as they work together. All you need to do is:

  1. Disconnect the Alienware Graphics Amplifier and the external monitor.
  2. Go to http://www.nvidia.com/Download/index.aspx . Choose you video card model and your OS version and download the Nvidia driver.
  3. Go to Alienware 13 R2 support site. Drivers and downloads, choose your OS and download the Intel Graphics driver.
  4. Remove the Nvidia Driver from the Device Manager (Check the option “Delete the driver software for this device”) and Nvidia software from the Control Panel; then restart the computer (If it shows an error message saying that it could not uninstall, restart and try again).
  5. Go to the Device Manager and remove the Intel HD graphics driver (Check the option “Delete the driver software for this device”) and restart the system one more time.  
  6. Open the Intel HD Graphics driver you downloaded and install it. Once it’s done, restart.
  7. Run the Nvidia driver  (If it shows an error message when checking compatibility, restart and try again), accept the terms and conditions, then choose a “Custom” installation and mark the option that says “Perform a clean installation” and install it. At the end of the installation, restart the computer.

Also, make sure you are always running the computer on High Performance as the power plan for the system and have the AC adapter connected all the time when you are gaming.

If after doing this, you keep having issues, please send me your service tag on a PM, so I can help you further.  

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