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4 Posts
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21633
July 1st, 2014 00:00
Alienware Aurora R4 HDD failure . Plz help!
I have a Aurora R4. Since last friday I couldn't start up my computer with window located on my hdd.When i started the pc theres only "no bootable device". Hard drive cannot be found in BIOS, and won't show up on the system diagnosis. When I open up the menu pushing F2 it says there are 2 bootable devices. CD/DVD and network. It does not list the hard drive.
i have tried to remove and reseat the hard drive.(and to another drive slot)
Then i installed windows to my ssd and successfully boot into window.
And the system cant detect the hdd. So is it a hard drive failure or can it be something else?
plz help ! the system is still under warranty.
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Alan Li
4 Posts
0
July 1st, 2014 11:00
Plz help
FalconW7
42 Posts
0
July 2nd, 2014 01:00
Did you try the HD on an other SATA port and enable it?
An other option is to buy or use an external usb/sata bay/dock to check the harddisk or put it in another computer.
Alan Li
4 Posts
0
July 2nd, 2014 07:00
yes i already tried . The hd didnt work on my second pc.
thank you for the reply.
FalconW7
42 Posts
0
July 2nd, 2014 07:00
Alan Li
4 Posts
0
July 2nd, 2014 08:00
luckily i put all documents and photos on my ssd. theres only games on the hard drive.
FalconW7
42 Posts
0
July 2nd, 2014 08:00
Alienware-Naomi
6 Operator
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1.8K Posts
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July 2nd, 2014 16:00
Hi Alan Li,
All the symptoms indicate that the HDD has failed and needs to be replaced. I recommend you get in touch with Technical Support in your region or send me a private message with your Service Tag and contact information if you're in the US or Canada so I can assist you further.