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November 6th, 2018 07:00

13 R2, motherboard failure

I have tried to get in contact with Dell/Alienware multiple times about this issue and how disappointing and faulty their laptops are. I bought the Alienware 13 several years ago, and it worked perfect until literally 2 months after warranty expired where it would no longer turn on, nor even have the alienware logo for the power button turn on. After going through all the troubleshooting, replacing the battery, resetting the bios, etc. etc. I searched multiple discussions and also called Dell and they told me it was a motherboard failure. Motherboards for Alienware are proprietary so you can just replace them easily. Used ones on ebay still go for 300-600$ dollars. Really? I'm gonna buy a used one just so it could fail again? I bought a 1300$ laptop, got 2 years out of it, now I have a 1300$ paper weight, unless I want to crank out another 300-600$ for a board that is just going to go bad again. I was a huge fan of Alienware, I have a desktop X51, which has run flawless, so I bought the laptop hoping for the same quality and performance, which I got, until the warranty ran out. I even recommended it to a friend, who also bought an Alienware 15, which also out on the motherboard. Sorry/Not Sorry Alienware but I am done with you. You should see your faults and rectify them for loyal customers who help spread your brand and spend a lot on your products.

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October 27th, 2019 02:00

Welcome to the tech industry.

You do realize, that you got a year out of the system. No other manufacturer is going to care either. NOT Asus, Not HP,  Not Lenova.

If you bought the system without an extended warranty, you got what you got. Just like buying a car. 2 months after your power train warranty expired, dealer wont care either, it's your responsibility. I am absolutely baffled how people complain when you bought it.. you used it.. and they only warranty the unit for "X" amount of time... they arent required to fix your system past warranty. It's shitty, but that's how it works. Same for your vehicle. Dont buy it again? Good luck with another company's PC? Fastest I had a laptop die was 6mo and that was an HP. Thankfully after 2 motherboard replacements and a hard drive failure bestbuy junked it and gave me my money I paid for a whole new system.

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