13 R3, SSD not working

Question

Hello, I have an Alienware 13 r3, recently I installed a second SSD to the laptop. I went to the hard disk manager create a new volume and everything was running great. But one day I started my laptop and I noticed It was taking to long to initialize, when it did I saw that the things that were in the second SSD (NETFLIX, Games and etc.) were unable to be opened, I checked and the computer was not recognizing the second SSD (I tried to change places of the SSDs and the same thing happened, but the computer was even slower). Later on I noticed that one of the USB ports stop working. Also the computer is not slow while I am using, It just takes a lot of time to start and to wake up and turn on the screen when sleeping. If anyone can help PLEASE DO IT. THANK YOU!

ejn63 · Answer

Sounds like the SSD may have failed. The fact that the system still booted when you swapped drives means the connectors are likely OK.

Run a Dell diagnostic on the system (or if you have a retail SSD, the manufacturer diagnostic on it). For the Dell diagnostics, F12 at powerup.

Doente · Answer

Thank for the answer! But what about the slow start and usb?

ejn63 · Answer

Slow start could be related to the faulty SSD.

Check the condition of the pins inside the USB port -- if they're bent, it may be the issue. If not, the port may be damaged. Depending on which port it is and whether or not it's on a separate plug-in board, it may be replaceable. If it's part of the system board, that will likely be an expensive replacement.

A51-06 · Answer

NVMe ssd:

https://www.amazon.com/Silicon-Power-512GB-Gen3x4-SU512GBP34A80M28AB/dp/B07L6DKM8V/ref=pd_day0_c_147_4/144-0491523-0217165?_encoding=UTF8&pd_rd_i=B07L6DKM8V&pd_rd_r=d70853cf-590d-4a8a-b64d-cdd565e8591e&pd_rd_w=ssceW&pd_rd_wg=lMcSK&pf_rd_p=7dbe3bbd-18b1-49e5-b954-f6b0bc9f6310&pf_rd_r=V2279283A38SVVCDNETD&psc=1&refRID=V2279283A38SVVCDNETD

A51-06 · Answer

Here’s a M.2 NVME ssd and a USB replacement board for the computer. If you can take a picture of the side that has the faulty port that’d be great!

InfiniteWisdom · Answer

Try the SSD on a known good computer = > if it is still bad then you need a new ssd.

For the USB => Update the drivers. Reboot.

USB is still bad - Possibly might need a new MOBO.

Meaning that it could have damage.

Other Info:

Unlike a mechanical hard drive - bad blocks on an SSD cannot be repaired using the Microsoft chkdsk /r command
They never are repaired on a mechanical hard drive - the data from the perceived bad sector is copied and re-written to a good sector and the original failing sector is marked bad so that future data is not written to it.

A51-06 · Answer

Or the USB board is attached to the motherboard through a cable and can be replaced unless it’s on the other side in which the motherboard needs to be replaced.

Alienware

13 R3, SSD not working

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