Glad we will hopefully find a solution together through someone at Dell or some brilliant individual out there. @morkovu@Aefy@Gaz1878 Glad that you were able to confirm that you are also suffering from the same problem.
I also agree that a computer with so much potential should be held back by a programming flaw. In my opinion, it's Windows that's stopping a update from occurring. Hopefully we'll get an answer soon. If you get a way to fix it please inform us here!
I contacted the support and they told me to reinstall too, I am out of warranty and they said they can't guide me without paying them the money.
I understand that they need the money for the support, but why do I need to pay for the faulty software? I told them that there are many people facing this issue, they said there is no recall!!!
I really don't know what they will fix or how we will get the support!!
After paying $1700 for the machine which is overclock-able, then we need to pay extra for the faulty software? I don't agree with that..
So in summary, TLDR, check your windows security, defender, or antivirus settings, it seems like something may be preventing OC controls from fully loading since I was able to get around the OC service stopped error message by allowing OC to make changes to my PC.
The messages that occurred are the following (all on OC Controls): 1) OC controls- A service required by the application is stopped. Do you want to start the service?
Since I am still under warranty, I was inspired to see if I have this problem too. I start out with the same error message you get. But I am able to bypass it by authorizing windows to make changes to my system (must be logged in as an administrator - see photos). I'm not sure if this will solve your problem, but perhaps it my help someone troubleshoot this.
Also, your issue with AWCC reminds me that even when OC Controls is "working," it is really buggy and auto loads a custom overclocking profile that I did not create or load. Merely toggling the OC button between "on" and "off" will result in my CPU being overclocked to a custom profile on restart. I have to go into BIOS to return everything to normal. This is the unfortunate sequence of events for me:
1. I get the same "service stopped" message under OC Controls that you get (photo 1):
Service stopped
2. After clicking yes to start the service, a windows alert popup shows, asking to authorize Dell OC Controls to make changes to your PC (photo 2):
Windows security alert
My administrator account settings (photo 3):
3. After allowing the popup to make changes to my system, OC Controls loads, and says it needs to restart (photo 4)
restart required
4. I toggle OC to disabled in AWCC, turn everything off. (photo 5)
OC Disabled
5. The next time I restart the PC, it does the overclocking settings have changed double blink followed by momentary black screen while it loads new settings. Then, I restart, go in to BIOS, and it shows that AWCC had loaded a custom OC profile which I did not create, even after turning OC off in AWCC. (photo 6)
Custom OC profile loaded
So now I have to go back and change all these settings in BIOS to fix this. In summary, whatever is preventing you from loading OC controls is doing you a favor. But, if you still want it, hopefully something I've showed above will help you troubleshoot this.
Thanks for the pics. I am logged in as Admin, I got the pop ups same as 1st and 2nd pictures. But I still received the errors as mentioned in the post by @Gaz1878.
Which version of AWCC and OC Controls are you using? Can you post the links?
That error message always popped up before, but before you could just click to allow access & it worked, as you showed in your screenshots.
However, now, that doesn't work anymore. Instead it just says the "predfined profiles missing" and gives the 3 pop-ups of the original post. I've reinstalled Windows 4 times so far to try to fix this issue, and the user account control settings (the administrator settings you showed) do NOT change anything.
My computer has been unusuable since this occured. I cannot play games properly, as the processor keeps messing up, even with OC controls entirely uninstalled. I'm very disappointed, as the machine was semi-usuable with the OC controls working, although still far below what you'd expect for the parts that are in the Aurora R7 I purchased.
This was a $2,500 machine in 2018, yet it performs the same or worse than my old custom-built computer now that the OC Controls program isn't working.
I don't think I should be dropping to 140-160FPS in League of Legends on the lowest graphic settings with the Aurora R7, but that's what happens sometimes in-game. These kinds of FPS spikes are consistent in most games, although some are more affected than others.
The older computer also maintained 200+ FPS in League, never noticed stuttering or lag spikes,and it felt smooth as butter. Although I noticed it was a bit slower, since I wanted to get a 240hz monitor, as the years went on. That's what led me to purchase the Aurora R7.
Now my FPS will literally be 130 at times in League of Legends, on the very lowest graphic settings, with a RTX2080 & Intel i7-8700K. It makes absolutely no sense at all, but that's the reality that I live with currently.
I don't think I should have to pay $80 to get "support" to get halfway decent performance for a PC was purchased in 2018, especially when that PC has the RTX2080 and Intel i7-8700K. Logically any PC built with a RTX2080 and i7-8700K should easily maintain 240FPS in League of Legends, and the performance of the Aurora R7 is shockingly subpar.
I purchased a warranty extension in the hopes that we can get the issue figured out ^-^. I know it's silly to care that much about the error, but I just really want to get the OC Controls program working again.
So far one support agent tried to help, and he:
A) reinstalled all Intel drivers B) uninstalled AWCC & then OC Controls C) Deleted the appdata & program data & temp files D) Restarted Windows E) Reinstalled OC Controls and AWCC
But of course, this didn't work.
After trying a few other things, he had me do a fresh reinstall of Windows 10, but using the Microsoft 10 site rather than the Dell SupportAssist USB Tool (as I told him I'd already reinstalled Windows 3 times in the past 2 weeks, trying to solve this issue).
I'm sorry if I came off as salty in any of my previous messages, it's just life stressors lately. Our state is on lockdown, and half my family has upper respiratory infections, so it's sort of stress-inducing (let's hope it's not COVID-19).
Link here, for the files you need to copy & paste for the the semi-fix
Link here, for the photo of how the files should look in the C:\ProgramData\Alienware\OCControls folder, once you paste them.
Go to C:\ProgramData\Alienware and then create a new folder named OCControls, if you don't have the folder at that location already. Then paste the files from above in.
This doesn't completely solve the issue, but seems to semi-help get past some of the issue. The overclock slider is still greyed out after doing this, but you can see the OC profiles are restored & there are no error popups.
MFattal
1 Rookie
•
20 Posts
0
March 31st, 2020 15:00
Glad we will hopefully find a solution together through someone at Dell or some brilliant individual out there. @morkovu @Aefy @Gaz1878 Glad that you were able to confirm that you are also suffering from the same problem.
I also agree that a computer with so much potential should be held back by a programming flaw. In my opinion, it's Windows that's stopping a update from occurring. Hopefully we'll get an answer soon. If you get a way to fix it please inform us here!
Aefy
11 Posts
0
April 1st, 2020 07:00
Yes, we are still awaiting help with this issue.
I tried to email Technical Support, but they simply told me to "try to reinstall the Alienware Command Center Application", which did not help at all.
Can one of the Alienware Liaisons help by chance ^-^?
ask_j
1 Rookie
•
15 Posts
0
April 1st, 2020 16:00
I contacted the support and they told me to reinstall too, I am out of warranty and they said they can't guide me without paying them the money.
I understand that they need the money for the support, but why do I need to pay for the faulty software? I told them that there are many people facing this issue, they said there is no recall!!!
I really don't know what they will fix or how we will get the support!!
After paying $1700 for the machine which is overclock-able, then we need to pay extra for the faulty software? I don't agree with that..
r72019
6 Professor
•
5.3K Posts
0
April 1st, 2020 18:00
So in summary, TLDR, check your windows security, defender, or antivirus settings, it seems like something may be preventing OC controls from fully loading since I was able to get around the OC service stopped error message by allowing OC to make changes to my PC.
r72019
6 Professor
•
5.3K Posts
0
April 1st, 2020 18:00
Yeah, they need to be mod approved, since it's after hours, Dell probably won't get to it until sometime tomorrow.
r72019
6 Professor
•
5.3K Posts
0
April 1st, 2020 18:00
Since I am still under warranty, I was inspired to see if I have this problem too. I start out with the same error message you get. But I am able to bypass it by authorizing windows to make changes to my system (must be logged in as an administrator - see photos). I'm not sure if this will solve your problem, but perhaps it my help someone troubleshoot this.
Also, your issue with AWCC reminds me that even when OC Controls is "working," it is really buggy and auto loads a custom overclocking profile that I did not create or load. Merely toggling the OC button between "on" and "off" will result in my CPU being overclocked to a custom profile on restart. I have to go into BIOS to return everything to normal. This is the unfortunate sequence of events for me:
1. I get the same "service stopped" message under OC Controls that you get (photo 1):
2. After clicking yes to start the service, a windows alert popup shows, asking to authorize Dell OC Controls to make changes to your PC (photo 2):
My administrator account settings (photo 3):
3. After allowing the popup to make changes to my system, OC Controls loads, and says it needs to restart (photo 4)
4. I toggle OC to disabled in AWCC, turn everything off. (photo 5)
5. The next time I restart the PC, it does the overclocking settings have changed double blink followed by momentary black screen while it loads new settings. Then, I restart, go in to BIOS, and it shows that AWCC had loaded a custom OC profile which I did not create, even after turning OC off in AWCC. (photo 6)
So now I have to go back and change all these settings in BIOS to fix this. In summary, whatever is preventing you from loading OC controls is doing you a favor. But, if you still want it, hopefully something I've showed above will help you troubleshoot this.
ask_j
1 Rookie
•
15 Posts
0
April 1st, 2020 18:00
can't see any pictures
ask_j
1 Rookie
•
15 Posts
0
April 2nd, 2020 07:00
Thanks for the pics. I am logged in as Admin, I got the pop ups same as 1st and 2nd pictures. But I still received the errors as mentioned in the post by @Gaz1878.
Which version of AWCC and OC Controls are you using? Can you post the links?
r72019
6 Professor
•
5.3K Posts
0
April 2nd, 2020 10:00
Yes, I'll get back this evening.
Aefy
11 Posts
0
April 2nd, 2020 16:00
That error message always popped up before, but before you could just click to allow access & it worked, as you showed in your screenshots.
However, now, that doesn't work anymore. Instead it just says the "predfined profiles missing" and gives the 3 pop-ups of the original post. I've reinstalled Windows 4 times so far to try to fix this issue, and the user account control settings (the administrator settings you showed) do NOT change anything.
My computer has been unusuable since this occured. I cannot play games properly, as the processor keeps messing up, even with OC controls entirely uninstalled. I'm very disappointed, as the machine was semi-usuable with the OC controls working, although still far below what you'd expect for the parts that are in the Aurora R7 I purchased.
This was a $2,500 machine in 2018, yet it performs the same or worse than my old custom-built computer now that the OC Controls program isn't working.
Old Computer setup
GTX660
AMD FX8320 & regular air-cooling
24GB DDR3 RAM
500GB SSD
Aurora R7 setup
RTX2080
Intel i7-8700K & liquid cooling
850W PSU
32GB DDR4 RAM
I don't think I should be dropping to 140-160FPS in League of Legends on the lowest graphic settings with the Aurora R7, but that's what happens sometimes in-game. These kinds of FPS spikes are consistent in most games, although some are more affected than others.
The older computer also maintained 200+ FPS in League, never noticed stuttering or lag spikes,and it felt smooth as butter. Although I noticed it was a bit slower, since I wanted to get a 240hz monitor, as the years went on. That's what led me to purchase the Aurora R7.
Now my FPS will literally be 130 at times in League of Legends, on the very lowest graphic settings, with a RTX2080 & Intel i7-8700K. It makes absolutely no sense at all, but that's the reality that I live with currently.
I don't think I should have to pay $80 to get "support" to get halfway decent performance for a PC was purchased in 2018, especially when that PC has the RTX2080 and Intel i7-8700K. Logically any PC built with a RTX2080 and i7-8700K should easily maintain 240FPS in League of Legends, and the performance of the Aurora R7 is shockingly subpar.
Aefy
11 Posts
0
April 2nd, 2020 20:00
I purchased a warranty extension in the hopes that we can get the issue figured out ^-^. I know it's silly to care that much about the error, but I just really want to get the OC Controls program working again.
So far one support agent tried to help, and he:
A) reinstalled all Intel drivers
B) uninstalled AWCC & then OC Controls
C) Deleted the appdata & program data & temp files
D) Restarted Windows
E) Reinstalled OC Controls and AWCC
But of course, this didn't work.
After trying a few other things, he had me do a fresh reinstall of Windows 10, but using the Microsoft 10 site rather than the Dell SupportAssist USB Tool (as I told him I'd already reinstalled Windows 3 times in the past 2 weeks, trying to solve this issue).
This album contains the error messages that I get:
https://www.dell.com/community/media/v4/gallerypage/album-id/53988
I'm sorry if I came off as salty in any of my previous messages, it's just life stressors lately. Our state is on lockdown, and half my family has upper respiratory infections, so it's sort of stress-inducing (let's hope it's not COVID-19).
r72019
6 Professor
•
5.3K Posts
0
April 2nd, 2020 20:00
Seems like the version isn't the issue then, but here is what I show:
ask_j
1 Rookie
•
15 Posts
0
April 6th, 2020 10:00
Any update from your side? If Dell is not able to resolve then what are you doing?
bug2828
3 Posts
0
April 11th, 2020 02:00
hi,
i'm stressing about the same problem... my warranty expired 2 months ago... they want me to renew it or pay for the fix... ~202 dollars...
please help me out if you can... or send me to some type of solution.
thanks in advance.
Aefy
11 Posts
0
April 11th, 2020 07:00
Link here, for the files you need to copy & paste for the the semi-fix
Link here, for the photo of how the files should look in the C:\ProgramData\Alienware\OCControls folder, once you paste them.
Go to C:\ProgramData\Alienware and then create a new folder named OCControls, if you don't have the folder at that location already. Then paste the files from above in.
This doesn't completely solve the issue, but seems to semi-help get past some of the issue. The overclock slider is still greyed out after doing this, but you can see the OC profiles are restored & there are no error popups.