15 R3, stuck at logo

Question

i was watching youtube video when my 15 R3 randomly crashed it said watch dog. Now when ever i boot up its stuck at the logo. I can go into the boot options and bios but thats it. I try running the diagnostics test from the bios but the screen goes black when it checks the hard drive. Not sure if that means the hard drive is messed up. But when i go into the bios it still recognizes the hard drive so idk any help would help so much.

crimsom · Answer

Hi @proyo welcome to this user to user discussion forum.

Remove WatchDog Malware infection. Swap out infected OS(C:) boot drive and swap in your standby OS(C:) boot drive. Use Malwarebytes Free (or similar) to remove all malware from infected Windows operating system.

Please click on Product Support and allow dell to identify system Model and Revision. (do not share your private system Service Tag in this public forum.

Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.

proyo · Answer

I dont have a back up hdd would i have to buy a new hard drive and put windows on it first?

AdrianG001 · Answer

Please try running a PSA/Diagnostic test from the Boot menu. Let us know if you receive any errors.

proyo · Answer

I tried that it gets stuck and freezes when its checking the hard-drive. Does that mean its the hard-drive ?

crimsom · Answer

Yes, the hard-drive has malware infection and will not boot into windows.

Alienware

15 R3, stuck at logo

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