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5052
17 R1, shuts down after gaming 13 minutes
I have an out of warranty Alienware 17 (2014).
Memory: 32GB
Processor: Intel Core i7-4910MQ CPU 2.90GHz[Cores 4] [Logical/Core 2]
Operating System: Microsoft Windows 10 Home Single Language
It is shutting down whenever I play games after 13 to 15 minutes.
I have run a diagnostic and the below is the message :
can someone tell me what i have to do or what part i have to change.
FYI, i have done cpu and gpu thermal paste change.
also it shows me an error on memory card but i have checked the memory card and 4 of them operating normally and this is the message as below:
Is the heatsink contain a special cooling like the fridge? Might be that if yes, since the lap is 2015 model old a bit or what exactly I have to do for it. I also tried to downgrade the bios system. I have tried from A10 to A17 however still the same problem.
Can anyone help me please?
Mqtr1x
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August 6th, 2020 21:00
HaMert
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August 7th, 2020 06:00
same problem but only when I go to https://www.blue-europe.eu/
Mqtr1x
26 Posts
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August 7th, 2020 21:00
So here we go again, i have updated the GPU driver & the BIOS to the latest, i have run the Diagnostic of the Dell Alienware.
All went well Even i have Stress test everything, a part of the memory, it showed me Error : Advanced Pattern Test WME22-0HB.
At that moment it came to my mind that the issue from the beginning is the memory sticks but i didn't pay attention & i will explain you why & how it could be.
i have 4 memory card, each one 8GB, i removed the two memory cards that stick out when you open the cover & start to test by removing one by one.
when both was installed as the picture below, the error still appearing when i was running the stress & diagnostic test.
and when i checked one by one i find out that the memory stick showing in the laptop functional 32GB but the test was showing error.
So i removed both of them & the diagnostic & stress test went well for everything.
Am running the laptop now with the original Memory Dell cards 16GB.
the faulty memory stick cards affected my GPU & caused the damage of it from the beginning.
Now the Laptop functional 16GB memory, 6GB GPU.
I hope i helped you guys with my feedback.
mattyb3
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August 13th, 2020 03:00
OK here you go. The link will be right at the bottom of this. This driver is only for Windows 10 which I believe you are using. You have to follow these instructions perfectly and the best thing to do is to use a program called DDU to completely remove all traces of your old driver. The very least you should do is go to the Control Panel and Uninstall a Program and uninstall all the Nvidia applications. Then go into the C: drive and delete any extra Nvidia folders. They will be in your Program Files and/or Program Files (x86) folders. Once you've done this;
Step 1: Download the complete file from my Dropbox link and save it to your C: drive
Step 2: Restart the laptop with Disable Driver Signature Enforcement
Do to this hold down SHIFT and click Restart. When you get to the next screen press Troubleshoot - Advanced Options - Startup Settings. You will see a list of options and the Driver Enforcement will be Option 7. Click restart.
Step 3: When it restarts press Option 7
Step 4: Go to the new Nvidia folder and find you way into the International folder. At the very bottom inside this folder you will see the Setup.exe application. Double click on this to start the Nvidia installation.
Step 5: Once it confirms that it is compatible it will begin installing but then it will stop and give you a red/white driver warning screen. Press yes or continue and the driver will install.
Step 6: Enjoy your updated driver.
https://www.dropbox.com/sh/ti2sa0gs7hgshks/AACp0Iz_O1XePvViHidxOiqEa?dl=0
mattyb3
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May 31st, 2020 14:00
It really sounds like you have a bad memory stick. I would try running with 1 stick at a time.
Mqtr1x
26 Posts
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July 30th, 2020 02:00
It was not a memory problem, i took it for repair since the computer was on black screen on boot.
I have checked & find out that the GPU is damaged, so i have ordered one less resolution, took me 2 month to wait & when i have replace the new one in the computer, it seems am having 8 beeps along with black screen on boot (literally black but there is power in the screen White lamp)
I have realised that i did something to the bios (downgrade it because i suspected that will help the previous CPU card to function)
8 Beeps message means LCD, but here i dont see that its LCD problem since i see there is power on the screen.
so the first think that i will do, is to find out how to do blind BIOS reset, because am not able to do it normal since screen is black, is there a shortcut from the keyboard or how to do it ?
second how i reset the screen i have seen many posts regarding Shortcut "'power on + D"' button & it will reset the LCD.
Can i make it to run without GPU card, at least it has to work or via the integrated card if possible & how to do it in this situation with black screen?
Any idea guys please, am getting exhausted because of this laptop,
mattyb3
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July 30th, 2020 03:00
Do you have the 120Hz 3D display? If you do then an 8 beep error usually means a problem with the GPU as the 120hz needs an NVidia card to run. If the display can’t find a working Nvidia card then it will give you the 8 beep error. What GPU did you install?
Mqtr1x
26 Posts
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July 30th, 2020 04:00
It is not nvidia actually i have bought it from Ali express, and seems that might be the bios.
however let me try both things till i run out of options
Alienware Area-51 ALX 2006
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July 30th, 2020 07:00
Power + D key is for the B.I.S.T test or the Built in self test for the display. Your display will turn back on and it will reset itself.
Alienware Area-51 ALX 2006
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July 30th, 2020 07:00
Here’s the latest version of your bios.
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=800ch
Try connecting your laptop to an external display to see if you can get a picture on there. Didn’t you post a pic of your laptop with the screen on though?
mattyb3
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July 30th, 2020 14:00
Is it an AMD card then? There is really only Nvidia and AMD
It is important to know what display you have. Is there an Nvidia 3D sticker somewhere on the laptop? Is the display glossy or does it have a matte look?
Alienware Area-51 ALX 2006
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July 30th, 2020 14:00
Power + D to try display test.
Check if you have a 3D glasses box.
Mqtr1x
26 Posts
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July 30th, 2020 22:00
Sure i will go there and post the review and let’s wait for the help.
thanks bud, i will post the solution of it as soon as i get it.
Mqtr1x
26 Posts
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July 30th, 2020 22:00
I will do that, the laptop still with the tech, am here looking for all solutions and than later will applied it and try.
i will make it work but if not gonna throw this **** laptop.
mattyb3
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July 30th, 2020 22:00
Nah don't do that!
I'd suggest to make a profile on the NotebookReview forum. There are a bunch of active guys who have these and have done upgrades on the Ranger. They will be able to help you out more than a general PC repair guy can.