I got the same problem. I had to reset my computer after that update. AWCC could not connect to internet so I could not overclock my cpu. -Alienware 17 R5
Did you try to reinstall the Alienware OC Controls after updating AWCC? The current version of AWCC seems to need the latest OC Controls package to work properly. Latest version should be available in Drivers & Downloads on the support page for your system.
SOLVED! The only solution to this is to make factory reset through boot options in SupportAssist OS Recovery Tools. Only the partition with operating system will be formatted. Clean install of Windows 1809 works without visible issues, however SupportAssist OS Recovery Tools finds a problem with 1809 build while testing the system.
My problem is , After i update the AWCC newest at 28/29 March 2019, My AWCC cant open , and when i open it, its say that AlienFX error , and i cant customize my keyboard and all lights effect.
i have the exact same issue, after contacting dell support they recommended a clean install of windows OS, after that AWCC working fine. try to perform a clean install of your windows operating system.
I have updated all drivers to latest versions from dell support site but I have exact same issue also. I have tried system restore and Clean windows install. AWCC works after both method but after some automatic windows updates AlienFX stops working and AWCC crashes after launch. I think problem is related with UWP app. Unfortunately only UWP app of AWCC is avaiable for 17 R5
Eimy_B
4 Operator
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4.4K Posts
0
January 14th, 2019 11:00
Hi @Algirdas.Benetis,
Try a system restore back to a date before the update.
Algirdas.Benetis
1 Rookie
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7 Posts
0
January 14th, 2019 20:00
@Alienware-Eimy
Already deleted old Windows folder. :(
Bluefisj
2 Posts
0
February 13th, 2019 12:00
I got the same problem. I had to reset my computer after that update. AWCC could not connect to internet so I could not overclock my cpu. -Alienware 17 R5
DougalAW
24 Posts
0
February 15th, 2019 04:00
Did you try to reinstall the Alienware OC Controls after updating AWCC? The current version of AWCC seems to need the latest OC Controls package to work properly. Latest version should be available in Drivers & Downloads on the support page for your system.
Algirdas.Benetis
1 Rookie
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7 Posts
1
February 22nd, 2019 05:00
Jimmy7794
3 Posts
0
April 1st, 2019 03:00
Can you help me? Mine doesn't work now. I don't understand how to fix this. Do you have any videos to fix it ? Now i got the problem too.
Jimmy7794
3 Posts
0
April 1st, 2019 04:00
Eimy_B
4 Operator
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4.4K Posts
0
April 2nd, 2019 09:00
Hi @Jimmy7794
Can you give us a better explanation of what the issue is and how it started?
Jimmy7794
3 Posts
0
April 3rd, 2019 21:00
Eimy_B
4 Operator
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4.4K Posts
0
April 4th, 2019 10:00
@Jimmy7794
What troubleshooting steps have you tried so far?
CrimsonDynamo
2 Posts
0
April 10th, 2019 03:00
BurakYasar
11 Posts
0
August 27th, 2019 12:00
I have updated all drivers to latest versions from dell support site but I have exact same issue also. I have tried system restore and Clean windows install. AWCC works after both method but after some automatic windows updates AlienFX stops working and AWCC crashes after launch. I think problem is related with UWP app. Unfortunately only UWP app of AWCC is avaiable for 17 R5
Alienware-Joe
671 Posts
0
August 27th, 2019 13:00
@BurakYasar - Have you tried installing this earlier version?
https://dell.to/2ZvRrzA
Some users have gotten a far better success rate with it. Give it a shot!
Alienware-Joe
671 Posts
0
September 2nd, 2019 12:00
Hello Burak, we haven't heard from you in a while. Did you try the earlier version?
BurakYasar
11 Posts
0
September 7th, 2019 05:00
Hi Joe,
Sorry for the late reply.
Thank you so much, i have installed this version and it is working so far.
So if I wont update AWCC i guess i can use it at least this way.
I will provide feedback if have problem again with AWCC.
Thanks!