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2118
February 2nd, 2019 12:00
17 R5, CPU fan does not respond correctly
Hello.
My laptop - Alienware 17 R5
Suddemly start to shutdown from time to time. No visible reason for that - no overheat, or performance event related. After shutdown sometimes start diagnostic tools, make the scan and say that everything correct. I try to clean the cooler system, but it was actually clean - I use it only 4 month or so.
Also I try to switch all possible related options in BIOS -> no effect.
Please help
No Events found!
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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February 4th, 2019 15:00
Hi,
Please try running a PSA test from the Boot menu. You can follow the steps on this video to run this test. Let us know if you receive any errors.
Xoscore
4 Posts
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February 5th, 2019 02:00
It's a RAM.
So, I start this test several time and make a video's for it. I can share if you need that.
Every time basic test finish with no issue (CPU and both fan test goes OK). Then he say "Do you want full test?" and I say OK, and it shut down on memory check.
Then, I just change places of two memory stick and it stop working at all, blue light flash, then dead, when press power on button.
I switch them back and it start to work again (instead of shut down of cause).
It make sence, because it shut down on big consumption of memory (what always happend on current games and softs).
Xoscore
4 Posts
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February 5th, 2019 03:00
usually it works like this
I try to buy new DDR4 stick and response if it help or not.
Xoscore
4 Posts
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February 5th, 2019 20:00
No, it's not a RAM.
Although, my RAM slots are brocken too >_<
Memory sticks itself work fine and pass the tests.
Better do not touch it next time.
By the way, I fully deconstruct, clean it and change thermopast, it not help.
No any visible defects was found.
Alienware - Rodrigo
9 Technologist
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4.4K Posts
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February 7th, 2019 18:00
Hi,
Send me your Service Tag in a PM, so we can look further into your case.