Hello,

I have had an Alienware 17 R5 for 4 years now. Warranty expired June 2019.

This last year, I kept getting a crash problem ( it started happening 6 months ago and now it's becoming annoying )

The problem is, whenever I turn my laptop on on the afternoon after a day of work, or on weekend mornings after a long night of it turned off, it crashes after a couple of seconds, sometimes minutes, of use.

You can find the crash blue screen in this post.

This problem happens pretty much all the time at the beginning of the period I'm using the laptop at. For example, ot happens once, sometimes twice, when I first use it during the day, but after it doesn't happen again, even with 4, 6 or 8 hours of use .

I noticed it happens frequently when I alt+tab between windows, or when I play youtube with a game running on the background. But again, this only happens once or twice after turning on the laptop for the first time on a day.

After checking online, this blue screen could be a caused for many problems: hard drive, processor, graphics card..

Now after knowing that, I'm kinda lost. I'm afraid to invest in changing ram or hard drive to only find out that the problem persists. I can't afford another pc or laptop anytime soon and I hope to fix this problem, otherwise having to force turning it off each time when this happens sounds like it will kill it with time.

And yes, when the blue screen happens, the percentage never goes up, it's like the pc is stuck. Fans are still working, keyboard is lit, pc looks normal, but stuck.

Sometimes I don't get a lue screen, it only gets stuck in whatever I was doing, with a very loud and buggy noise. And I notice that whenever this happens, the toby eye tracking device turns off ( the red light coming from it). So either situations, the only way is to force turning it off and turning it on again.

 

Can someone please help me with their experience or advice on what go do? Have you ever face this problem before? Is there a way to pin point the problem exactly where?

Thank you for your help.