Unsolved
9 Technologist
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6.1K Posts
0
335
September 25th, 2020 19:00
17 R5, Dell EMC Product Registration Delay
New Dell EMC product was purchased from a retail store (not directly from Dell EMC). Dell EMC Product Registration application has been submitted. Product Registration submission was confirmed, with please wait for up to 7 - 10 business days for processing and arrival of email confirmation. We are still waiting after 20 business days. How long should we wait before submission of Report an Unresolved Issue as recommended in DELL-Cares process?
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ejn63
12 Elder
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31.3K Posts
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154.7K Points
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September 26th, 2020 04:00
If the registration hasn't gone through, contact the seller to find out why.
There may be something in the system's history - - grey market/sold out of market, a return, or a never-returned system, etc. that resulted in Dell deactivating the service tag. If you can't get a satisfactory resolution from the seller, insist on a refund.
crimsom
9 Technologist
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6.1K Posts
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September 26th, 2020 08:00
Our Dell EMC product was purchased from Dell Premier Partner and we are told to follow the Dell Product Registration process to register our product.