Unsolved

1179

October 1st, 2020 22:00

17 R5, key is broken, how to get new key?

I'm living in Japan. And my laptop in warranty time.

 

120712696_378153820257031_6679045166181959172_n.jpg

10 Elder

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30K Posts

October 2nd, 2020 03:00

Contact Dell;  they'll arrange a warranty replacement of the keyboard (Dell does not sell individual key caps - the entire keyboard will be replaced).

 

7 Technologist

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6.1K Posts

October 2nd, 2020 09:00

Hi @vietnguyen8918  thank you for sharing image. The adhesive has failed. If your warranty has expired, a quick fix would be to carefully remove residue, apply a small drop of cyanoacrylate adhesive (Super Glue, etc.) and ensure cap is reassembled exactly where it should be. Cyanoacrylate works when moisture detected, so when ready, breath on it to instantly cure. 

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