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Vipsas

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Vipsas

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February 14th, 2019 21:00

17 R5, keyboard problem

Hello, 

I have just received my laptop from Dell and it appears to have some issues related to keyboard.

When I boot the pc while it has been in an ambient temperature (cold start) the keyboard appears to perform normally. However after the system heats up to normal working temperatures the keyboard key presses start registering multiple imputs i.e. when i press leter "e" it registers as "gye91"  other keys have similar issues, but not all of them. 

Since I was able to pinpoint that the issue is replicatable at tempreture increase I conclude that this is deffinetly a hardware issue. However does anybody know where exactly this defect could be located? I have my suspicions that this may be related to keyboard controller chip doings its own thing under heat. Does anybody know whether keyboard controler chip on this laptop is separate or integrated into motherboard? 

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