Unsolved
3 Posts
0
995
September 27th, 2022 11:00
17 R5, WHEA uncorrectable error
Hello! My PC is giving me the blue screen with the WHEA error. I've been dealing with this issue for about a year now: I changed my laptop's battery (about 6 months ago) and my SSD twice (both last year and a month ago). The warranty expired November 2019.
I've done pretty much everything I found on forums and blogs and nothing seems to work.
The issue started showing up again about 2 weeks ago when the PC was left idle. I changed the settings in power & sleep so that she never sleeps or turns of the screen (not even on battery), and the issue seemed "solved".
Today, I got the error after playing a game for 3-5 minutes. After that the error showed up a couple times more even if I just left the PC on without opening any program.
The higher I've seen the temperature go is to 70°C with a medium of about 54-56°C when using Chrome, Opera Gaming, and Adobe Photoshop at the same. (Using MSI to check the temperature)
Is there something I still need to do or does this have something to do with a failing motherboard?
Is there any chance my house's electrical current/power supply is harming my laptop?
crimsom
9 Technologist
•
6.1K Posts
0
September 27th, 2022 18:00
Hi @Mistpoeffer welcome to this free user to user Alienware laptop discussion forum.
The Blue Screen (Hardware Error Architecture) WHEA_UNCORRECTABLE_ERROR is also known as Error Code 0x00000124. How to Fix the WHEA_UNCORRECTABLE_ERROR (lifewire.com).
Please run windows Reliability Monitor and wait for event timeline to be created. Look for date and time event to see WHEA_UNCORRECTABLE_ERROR being reported. Open event to see if root cause is declared. How to use Windows Reliability Monitor to identify software issues | Dell US.
Support for Alienware 17 R5 Diagnostics includes the run 40 minutes Full Test to thoroughly analyse your PC to detect hardware problems. There is also the SupportAssist Preboot Diagnostics and the Alienware splash screen F12 ePSA diagnostics tests. How to Run a Preboot Diagnostic Test on a Dell Computer | Dell US.
Mistpoeffer
3 Posts
0
September 29th, 2022 13:00
Thank you so much for your response! I did everything that's listed on that page prior to making this post.
The error screen is getting so bad that I can't run the 40 mins diagnostic since I get the Blue Screen about 1 minute after turning the laptop on.
Also, I've been getting the "Intel UNDI, PXE-2.0 (build 083)" screen (in some ocasions it says that a boot failure had occured and in others just exits the PXE ROM, tries to restart and I get the error again).
The reliability monitor only says: "windows was not properly shut down".
In one ocasion after many restarts a Support Assist check screen came up saying that a hardware scan was completed with no issues.
Neither Start up repair nor System recovery work.
Mistpoeffer
3 Posts
0
September 29th, 2022 16:00
*Update. I was able to run the diagnostics (both the quick and long one). They took very little time, but all components passed and I made some updates the page suggested.
Still getting the blue screen.