Article Number: 000181163
Refer to each section on how to enter the diagnostics for your computer; select the tabs below to find out more information.
SupportAssist ePSA, ePSA, and PSA diagnostics work on hard drives encrypted with Full Drive Encryption (FDE), without the need for a password. These diagnostics can also be performed on drives encrypted with BitLocker.
While it is true that the data on an encrypted drive is inaccessible, the diagnostic can access areas on the hard drive to test and store results.
If you receive errors while running the PSA or ePSA, SupportAssist ePSA diagnostic tests, please visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
The pen can function at either the default calibration or at a custom-set calibration. It is recommended that you use the pen online while it is calibrated to your custom settings. Calibration optimizes pen performance for each user.
For 11G and newer systems:
For 10G and older systems:
Refer to the following resources for help with resolving performance issues and general troubleshooting information.
21 Feb 2021