Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

Summary: Refer to the section that matches the code you received, and follow the instructions listed in the Next Steps column.

Article Content


Symptoms
Notes:
  • One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup.
    It is strongly suggested that the BIOS be updated to the most current version available before running diagnostics. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
 
  • Portable system batteries' basic warranty expires 12 months from the date the system was invoiced from Dell. Unless the system has an extended battery warranty, battery failures outside the first year of use are not covered by the system warranty.
 
  • The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep – pause - 4 beeps – pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.
   
  • The easiest way to search the table for a code is to press and hold the Ctrl (control) key and to press the f key, this opens the find or search function. Enter the code exactly as it was shown to you.
Cause
Error Code (PSA and ePSA)



Error Message



What does this mean?



Next Steps

PSA NA

ePSA 2000-0111
CPU - Exception occurred. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0112
CPU - Machine check exception detected. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114(Not used with UEFI BIOS)
CPU - Cache integrity test discrepancy. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in system health and check to make sure no airflow is obstructed.
PSA NA

ePSA 2000-0114
CPU [d] (ID 0x[X]) data error at address [p]. Expected [X], but found [X]. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114
Unable to start the application processors. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114
CPU [d] (ID [X]) did not reach test step [d]. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114
CPU [d] (ID [X]) recorded unknown test result [X]. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0115
CPU – Stress Thermal condition. Limit (d)C. Actual (d)C An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in system health and check to make sure no airflow is obstructed.
PSA NA

ePSA 2000-0121
Memory - Memory errors were detected and repaired. An error occurred during the tests that may involve the main system board or memory of the computer. However, the system has self-repaired.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA 1000-0122

ePSA 2000-0122
PSA Memory - Test initialization failure.

ePSA Memory - Memory errors were detected and excessive errors were detected.
An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA 1000-0123

ePSA 2000-0123
(Not used with UEFI BIOS)
Memory - integrity test discrepancy.[s]. An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA NA

ePSA 2000-0123
Memory error detected. [s] An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA NA

ePSA 2000-0124
System Log - <Timestamp>, <Log message> This is information in the System Log to show time and messages that are related to system events.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0125
Event Log. The IPMI System Event Log is full for various reasons, or logging has stopped because too many ECC errors have occurred.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0126
Event Log. The event log(s) must be cleared before testing can continue.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0131
Battery - The battery is not installed. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0132
Battery - The battery is reaching the end of its usable life. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0133
Battery - The battery cannot supply sufficient power. The error may occur due to the condition of the battery in the computer.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Turn the computer back on.
  • When you still get an error code, contact Dell Technical Support.
PSA NA

ePSA 2000-0134
Battery charging circuit - Battery health data indicates that the maximum number of charge cycles has exceeded the maximum limit. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0134
Battery - Charge cycles exceeded the maximum limit. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0135
Battery - Not a Dell battery. The system will not charge this battery. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Replace the battery with a Dell-branded battery, when it is not.
  • When the battery is Dell branded, repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0135
Charger - Unexpected charge condition detected. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-013
7
Charger - Unexpected charge condition detected. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0141

ePSA 2000-0141
Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Notebook, reseat the hard drive. If a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you do not have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your HDD to the system board (see your service manual for instructions).
  • Update to the latest BIOS and Hard drive Firmware.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0142

ePSA 2000-0142
PSA Hard Drive - Drive self-test failed.

ePSA Hard Drive - Self-test unsuccessful.
Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0143

ePSA 2000-0143
Hard Drive - SMART read command unsuccessful. Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0144

ePSA 2000-0144
Hard Drive - No support for drive self-test. Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Check that the drive is original to the system.
  • Get manufacturing details from Hard Drove.
PSA 1000-0145

ePSA 2000-0145
PSA Hard Drive - Timeout waiting for Drive Self-Test to complete.

ePSA Hard Drive - Self-test did not complete.
The Hard Drive test did not complete the last test attempted. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection of a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0146

ePSA 2000-0146
Hard Drive - The self-test log contains previous errors. Your hard drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Run a Chkdsk /r or format your Hard drive and reinstall your Operating System.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0147

ePSA 2000-0147
PSA Optical Drive - IDE status failed.

ePSA Optical Drive - Self-test --(s)
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0148

ePSA 2000-0148 replaced by 2000-0152
PSA Optical Drive - BIST --(s)

ePSA Optical Drive - Incorrect status.
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0149
Optical Drive - No drive detected. Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0150 replaced 2000-0141
Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you do not have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0151
Hard Drive - Incorrect status = [x] [s] SMART Predictive Failure indicates that the hard drive has failed SMART. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0152
Optical Drive - Incorrect status = [x] [s] The CD or DVD Drive is showing an incorrect status in the diagnostic. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Remove and reinstall your optical drive (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0153
Hard Drive - Removable Hard Drive [d] - Incorrect status = [x] [s] Desktops, servers: Check the installation of the removable drive, cables, and connections. All systems: If the error persists, make sure that drive firmware and BIOS are current.
  • Reseat the connections to the computer.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0154
Tape Drive - Tape Drive [s] - S/N [d], Incorrect status = [d] [d] Check the installation of the tape drive, cables, and connections. If the error persists, ensure that the drive firmware is current.
  • Update to the latest BIOS.
  • Remove and reinstall your tape drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0155
Hard Drive - Not Installed. This is an error for notebooks which must have a hard disk.
  • Update to the latest BIOS.
    (Refer to the How do I update BIOS using a USB flash drive? section.)
  • Reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA: 2000-0156
HARD DISK DRIVE / NVMe DRIVE [s] [s] read test unsuccessful.
  • Update to the latest BIOS.
    (Refer to the How do I update BIOS using a USB flash drive? section.)
  • Repeat the ePSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA: 2000-0161
HARD DISK DRIVE / NVMe DRIVE Hard Drive – No NVMe Drive detected on the PCI tag [x].
  • Update to the latest BIOS.
    (Refer to the How do I update BIOS using a USB flash drive? section.)
  • Repeat the ePSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0212

ePSA 2000-0212 (Not used with UEFI BIOS)
System board - CMOS, Location = (x), Expected = (x), Found = (x). An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0213

ePSA 2000-0213 (Not used with UEFI BIOS)
System board - CMOS battery failure detected. An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the system) On desktop systems this is an easily replaceable watch size battery, some portable systems may have a replaceable battery too.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • Remove and replace your CMOS battery. For more info, see your user guide.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0221

ePSA 2000-0221 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Reseat the CMOS battery.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0222

ePSA 2000-0222 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0223

ePSA 2000-0223 (Not used with UEFI BIOS)
System board - Timer - Interval timer initial clock output level incorrect. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0224

ePSA 2000-0224 (Not used with UEFI BIOS)
System board - Interval timer had the wrong time period in mode. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0231

ePSA 2000-0231 (Not used with UEFI BIOS)
System board - Failure in Interval timer in mode. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0232

ePSA 2000-0232 (Not used with UEFI BIOS)
System board - the RTC did not generate periodic ticks. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0233

ePSA 2000-0233 (Not used with UEFI BIOS)
PSA System board - RTC 'seconds' count is not updating.

ePSA RTC - 'seconds' count is not updating.
An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0234

ePSA 2000-0234 (Not used with UEFI BIOS)
PSA System board - timeout waiting for RTC update flag to set.

ePSA System board - HPET [D], incorrect time period. Expected = [d], Found = [d].
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0235

ePSA NA
System board - PM timer 1 had the wrong time period. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0241

ePSA 2000-0241 (Not used with UEFI BIOS)
BIOS - A20 gate not enabled. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0242

ePSA 2000-0242 (Not used with UEFI BIOS)
PSA System board - no interrupt detected for IRQ.

ePSA- System board - Interrupt controller - IRQ = [d] [s] not detected.
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0243
System board - USB device, IO board, Daughter Card An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0244
System board - USB device failed with return code 0x[x] An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0245
System board - USB device timeout waiting for the device to respond An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0251
Event Log - the log contains failing records. This relates to BIOS events in SERVERS ONLY.
  • Clear the event log in the BIOS.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0261
System board – Data errors. Multiple memory DIMMs failed, presumed to be caused by motherboard issues.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0313
Touchpad - pointing stick/touchpad not detected The mouse, touchpad, or track stick is not being detected by the diagnostic tools. Power the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled.
  • Update to the latest BIOS.
  • If your mouse, touchpad or pointing stick is disconnected, reconnect it.
  • For laptops, make sure that your touchpad is active.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0314
Thermal - the (s) reading (dc) exceeds the thermal limit. The system board, heatsink, fan, or proc are failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the logs, the fan and for any other signs of overheating.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0315
Sensor - the (s) reading (dc) is lower than expected. The system board or sensor is failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the system logs.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0321

ePSA 2000-0321
PSA LCD EDID - unable to access EDID EEPROM

ePSA Unable to detect LCD
LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is a video on the LCD, then the Display does not need replacement.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0322

ePSA 2000-0322
PSA LCD Panel - Error accessing the LCD inverter

ePSA LCD panel - unable to modify the brightness
LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0323
LCD panel – Unable to detect inverter lamp status. Check the LCD connector and cables.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0324
LCD panel - user reported LCD BIST colors were not displayed. You may get this error if you answered No to the LCD BIST test instead of Yes. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes.
  • Update to the latest BIOS.
  • Repeat the LCD BIST diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0325
LCD panel - user provided no input for LCD BIST You may get this error if you gave no answer to the LCD BIST test. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0326

ePSA 2000-0326
LCD panel - unable to turn the lamp on or off The backlight lamp was not able to be turned on or off during the diagnostic testing.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0327
LCD panel - unable to use BIOS interface The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0328
LCD panel - unable to detect variance in ambient light sensor The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0331
Video controller - no video controller detected The system is not detecting the graphics adapter. Desktop systems, if a PCI-E graphics adapter is installed in the system, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic.
  • Update to the latest BIOS.
  • Desktop: Turn off your computer and if equipped with a PCI-E expansion card, reseat the card.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0332
Video memory - Video memory integrity test discrepancy PSA diagnostics detected a video memory failure. Reset the system memory and update the BIOS to the most current version.
  • Update to the latest BIOS.
  • Reseat the system memory
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0333

ePSA 2000-0333
PSA Video - Graphics test timed out waiting for keyboard response.

ePSA Video - User provided no input for graphics test
PSA diagnostics did not record the system user pressing Y or N after the video test. Ensure that you accurately answer questions that are prompted during the diagnostic.
  • The error occurs when a graphics test times out while waiting for you to enter a response.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0334

ePSA 2000-0334
Video - user reported the patterns were not displayed correctly. You may get this error if you answered No to the color test instead of Yes. If you could clearly see both the vertical and horizontal color bars without distortion, lines or color problems, rerun the diagnostic and if the bar appears normal, click Yes.
  • You may get this error if you answered No to the color test instead of Yes.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0411
Cables - [s] not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0412
Cables - [s] not detected. Auxiliary cable not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0413
(Not used with UEFI BIOS)
Cables - [LCD Name] not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0413
LCD Cable - LCD cable is not installed. The LCD cable was not detected. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0414
Cables - [s] not detected. Invertor cable not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0415
Cables - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0511
Fan - the (s) fan failed to respond correctly The cooling fan is not responding to the diagnostics tool. Check that nothing is obstructing the fan.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0512
Fan - the (s) fan is running faster than expected. This could be an issue with the system board, temperature sensor, or cooling fan. Check that everything is firmly seated.
  • Update to the latest BIOS.
  • Check for any loose connections.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0620
Network - Network [d] – {Vendor supplied error} The Network (Ethernet) device may be faulty. This may be on the motherboard, or an adapter, or a daughter card, depending on the system. Errors include "Register test failed" or "Packet loopback test failed," or perhaps others, too.
  • Update to the latest BIOS.
  • Check for any loose connections, any bent pins in the connectors.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0621
Network - Network [d] – Driver version [x] outdated. Version [x] or newer required for "[s]" The Network (Ethernet) device Firmware may be out of date.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0711
Thermal - Thermal trip detected. The system detected repeated thermal trips due to excessive heat.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0712
Fan - The fan failed to respond correctly. BIOS detected repeated issues when setting the fan speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0713
Sensor - Error accessing thermal sensor. BIOS error when reading the system’s thermal sensor.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0714
Heat Sink - Heat sink clip not installed. BIOS detected that the heat sink clip was not installed.
  • Turn off your computer and make sure the heat sink clip is connected (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0715
Memory - Memory error detected. BIOS detected an issue configuring the DIMM.
  • Update to the latest BIOS.
  • Turn off your computer and reseat one or more DIMMs (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0716
Cables - Check the following cable, [s]. BIOS detected a cable that was not installed.
  • Update to the latest BIOS.
  • Turn off your computer and connect the cable that is described in the string portion of the message (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0721
Battery – battery issue detected. BIOS detected a battery that is not functioning properly.
  • Update to the latest BIOS.
  • Turn off your computer and remove and replace the battery (see your service manual for instructions).
  • Repeat the PSA diagnostics, once the battery is completely charged.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0722
Memory - Previous uncorrectable memory error. BIOS detected an uncorrectable memory issue on a prior boot.
  • Update to the latest BIOS.
  • Turn off your computer and reseat one or more DIMMs (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0723
Hard Drive – Drive error detected. BIOS detected a hard drive issue.
  • Update to the latest BIOS.
  • Turn off your computer and make sure the hard drive connection is good (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
Resolution

 
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Article Properties


Last Published Date

21 Feb 2021

Version

6

Article Type

Solution

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