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October 11th, 2021 07:00

Alienware 13 keyboard doesn't work after restart in Windows 10

I would really appreciate some help on this one. I've done a clean Windows 10 install on my Alienware 13 that I haven't used for some time and it has a very odd issue with the keyboard.

After a restart the built-in keyboard doesn't work at all, however it's fine if doing a full shutdown and power on. The issue also doesn't effect external USB keyboard use.

I've tried updating all the drivers, I've tried a replacement keyboard and cannot get the problem resolved. To help narrow down the issue I installed Ubuntu and found that the keyboard works 100% of the time whether restarting or powering down. I've followed lots of suggestions for similar issues I've found online but nothing so far has worked.

6 Operator

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4K Posts

October 12th, 2021 03:00

Also, if windows 10 is on the system, type Troubleshoot onto the [Cortana] search box, select keyboard and run it. The Keyboard troubleshooter finds and fix problems with your computer's keyboard settings. 

October 12th, 2021 06:00

Thank you for the suggestion but unfortunately it doesn't find anything.

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