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January 7th, 2020 18:00

Alienware 15 r3 corrupted bios after ctrl+esc recover

Hi, I was updating to the latest bios by downloading the setup and run it, I updated from 1.7.0 to 1.8.0 succesfully but my fans were working slower now and the laptop was getting hotter. I decided to revert the bios back using the recovery method ctrl+esc, succesfully went into bios, selected recover, it run some progress bars last one being flashing, it restarted...and entered into a restarting loop without showing anything until it started to bleep 2 reds 1 blue which means cpu issues as far as I researched. As far as I understand the bios got corrupted and it's not recoqnizing the cpu anymore. I did a power discharge by removing the batery cable and holding the power button with no result. I haven't reset the cmos battery as I have to remove a lot of stuff to get there. I've seen a possible fix in a post here but the link provided there ain't working. I would open a ticket with Dell as I think I litterally have 1 more month of warranty but I am now in my home country and last time I spoke with a representetive via e-mails about battery discharging when gaming he suggested that if I were to send it to them, I must be in Uk. I also saw that in 1.8.0 bios the Express charge option could only be selected or Auto but no off and I thought that reverting might manage to make the off selection available and that my fans would have run more faster. I understand there is an option to flash the bios from an stick but I don't know if it will boot from it as my laptop is now in a state of confusion about whatever is inside so detecting a bootable usb drive think it's his last desire now.I feel very bad and I feel like I killed my laptop, I will try tommorow after school to find more info about the bootable usb and to reset the cmos . I am not a wealthy individual and gaming was my only fun time. Sorry for the long post and any help would be kindly appreciated

671 Posts

January 7th, 2020 19:00

It is certainly most unfortunate you're currently in this position. There's a high chance that indeed the motherboard was bricked. Before we deem it a reason for repair. We suggest resetting the C-MOS hopefully that will pull the trick. 

January 7th, 2020 19:00

I received a private message notification on my e-mail from an automated bot asking for my Service tag - and express service code - . I don't see private messages option on my phone so I have left them here. Kind regards

January 8th, 2020 06:00

I have removed the C-mos battery for over 5 minutes, and also pressed the power button. Did everything in the right order, with the battery removal first and the other parts in order to get to the c-mos battery. Same behaviour...there must be a fix besides changing the mobo, I don't think the cpu or mobo are fried, how can they be when they worked before, is the laptop made to self destruct itself at that level? The bios must be corrupted...I am not in the uk to send it and the original buyer hasn't transfered to warranty to me and can't remember his name and I doubt you will give it to me so I can contact him on facebook

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