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January 26th, 2019 20:00
Alienware Laptop Warranty
I purchased my laptop from a store (JB Hi-Fi) on 26/02/17. When I check my Service Tag on the website it is saying every single item covered by warranty commenced prior to the purchase date (some in the previous year). Now, granted that these would still have well expired by now in 2019, I am still curious as to how this has occurred?
Would these not have commenced once I registered my product? I only just realised as I went to update some things through SupportAssist and it told me my service plan has expired.
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Mary G
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January 27th, 2019 07:00
You bought from a reseller not Dell and the warranty started on the date of the original Dell invoice, not when you bought it. When you registered it, you assumed only the time left on the original 1 yr warranty. You should have asked JB HiFi about the warranty when you bought it.