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3851
June 5th, 2021 10:00
Area-51m R1, doesn't open after power cut
I've been using the laptop all day and suddenly the electricity is gone (power cut) just for 1 sec and came back. While my alienware was fully charged it went off too and it doesn't open.
Steps I followed:
I tried to open it normally but no lights anywhere.
Checked my adapters they give a green light and on the plugging part the blue light.
Plugged off battery cable and waited so it could decharge static. But didn't try to open.
Then tried same but pressed start button because on official website it is told so. No response.
Plugged in the charge cables waited 10 minutes and tried to start. No light or any response.
Switched charge cable plugs.
I hope my motherboard is not burned. Anyone who has an idea please response.
- Thank you all in advance.


Am0rA31
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14 Posts
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June 7th, 2021 04:00
Hello everyone,
I've had contact with dell customer service today. He told me my laptop is still in fabric guarantee so the UPS will take it up tomorrow from my house and he said the process will take about 3 weeks.
See all in 3 weeks!
Am0rA31
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14 Posts
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June 5th, 2021 12:00
I've just forgotten to add that I had also removed bios battery with normal battery and pressed start button to decharge static. I waited a few minutes and reassembled it then tried to start it but no response.
Am0rA31
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14 Posts
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June 5th, 2021 13:00
I've tried to run it only on AC adapters just now but doesn't work.
I've connected all the cables and accessories while reassembling. Battery, bios, m2 ssd, EDP, fans, backlights, cam, hdd and killer network. But unfortunately no that's not the problem in this case.
Do you know what does the button called sw3?
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
1
June 5th, 2021 13:00
I think there is an issue with something you did while reassembling it. Did you insert the CPU and all the other connectors in the proper way. I also wanted to mention that after you did all the rechecking then unplug the battery from the motherboard and just plug in the ac adapter.
crimsom
9 Technologist
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6.1K Posts
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June 5th, 2021 14:00
Hi @Am0rA31 thank you for sharing this problem.
This problem is usually encountered when Windows Update is being installed over the internet (in the background), and the power failure did not allow the update installation to finalise. The laptop will switch on, POST, give splash screen, but fail to boot into the Windows operating system.
Guess that there is no back-up clone of the OS(C:) boot drive to swap in.
Please get into the Windows Recovery Environment menu. To do this, force shut down the laptop and then start it again. Once it starts, allow it to start to boot into Windows (the splash screen) and then force shut down by holding down the power button, until it shuts down. Do this 3 times, i.e. start > boot > shutdown, start > boot > shutdown. On the 3rd attempt, laptop should boot into the Windows Recovery Environment menu. Select Troubleshoot > Advanced > Start up Repair and follow the prompts. (Do not select Reset your PC, as this will erase all your data and reinstall Windows.)
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
Am0rA31
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14 Posts
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June 5th, 2021 14:00
Hello crimson,
The problem is not that Windows doesn't open. The laptop doesn't start. No light, no fan, no detectable response to anything.
It lays completely dead.
ejn63
12 Elder
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31.2K Posts
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154.5K Points
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June 5th, 2021 15:00
With the power adapter unplugged and the main battery disconnected from the system board, hold the power button for 30 seconds. Then reconnect the adapter (no battery) and try powering up. If the system will power up, then unplug it and reconnect the battery and try again.
If it won't power up at all after resetting it in this way, the mainboard is almost certainly damaged.
Am0rA31
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14 Posts
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June 5th, 2021 15:00
Hello enj63,
I've just tried this too. But nothing happened. Thank you for your advice and I hope the motherboard isn't damaged...
crimsom
9 Technologist
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6.1K Posts
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June 5th, 2021 17:00
Hi @Am0rA31 thank you for sharing update. Dell P/N 1GHCG is not a simple switch. Unfortunately it is a Power Button on a Circuit Board with Cable. It is a low value item at about $25.00 & Includes 1 Year Warranty. It's is not worth the hassle of testing original.
crimsom
9 Technologist
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6.1K Posts
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June 5th, 2021 17:00
Hi @Am0rA31 thank you for sharing update.
Is there an alien head LED that should work when ac adapter is using one of the many power-adapter ports?
Having undertaken all the No Power checks, it seems that the power button assembly is not working.
Dell OEM Alienware Area-51m Power Button Circuit Board with Cable - Dell P/N 1GHCG.
Am0rA31
1 Rookie
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14 Posts
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June 5th, 2021 17:00
No, there is no light working on the laptop. Only the adapter has one green and one blue light. @crimsom
I would like to buy a new power button and replace it but how can I be sure? Are there anyway to run this laptop without the power button?
And thank you for giving exact name and tag of the button.
Am0rA31
1 Rookie
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14 Posts
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June 6th, 2021 10:00
Unfortunately it isn't easy to find in Europe. But before I buy it I will take contact with support service on telephone.
Thank you again for your all help.
I'll mention all other further steps here.
Am0rA31
1 Rookie
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14 Posts
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November 12th, 2021 08:00
It's solved by replacing.
rawa1996
4 Posts
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February 5th, 2022 11:00
Am0rA31
1 Rookie
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February 5th, 2022 11:00
I changed motherboard. If you can just return your laptop. Even dell doesn't sell it anymore because they know it brings more problem than it helps you to produce.