Hello, my Alienware A51m turns off Alone with extreme performance and without extreme performance, the temperatures are normal (50-60 °) and it still Presents the Problem, I have also noticed that it turns off at the time of a power outage, and it happened while rendering in a 3d program
crimsom
9 Technologist
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6.1K Posts
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September 8th, 2020 05:00
Hi @Rodrigotmb21q1 this is a user to user help forum and you will have to provide more information so we can comprehend your Area-51m R1 issue.
Rodrigotmb21q1
4 Posts
0
September 8th, 2020 06:00
Hello, my a51m turns itself off with extreme performance and without extreme performance, the temperatures are normal and it still has the Problem
Rodrigotmb21q1
4 Posts
0
September 8th, 2020 06:00
Hello, my Alienware A51m turns off Alone with extreme performance and without extreme performance, the temperatures are normal (50-60 °) and it still Presents the Problem, I have also noticed that it turns off at the time of a power outage, and it happened while rendering in a 3d program
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
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September 8th, 2020 12:00
Sounds like a power board issue but have you run the ePSA inside of the F12 boot options?
crimsom
9 Technologist
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6.1K Posts
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September 8th, 2020 15:00
Hi @Rodrigotmb21q1 could be a power problem. Have a look at Battery, Power, and Fan.
What is your main battery condition? Create a Win10 battery Report to see if its getting to the end of its life.
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
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September 8th, 2020 19:00
Disconnect the battery and try running off the ac adapter only?
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
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September 8th, 2020 19:00
Crimsom does this also work?
Disconnecting the battery and running off the ac adapter.