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May 1st, 2023 15:00

AW920H mic not working

So I bought these last week. They were working great and everything I even started using them to listen to music with my phone.

Today all of a sudden the microphone stopped working. It is like the microphone is not even there. I tried updating everything, forgetting the device on every device I have and it doesn't not work. I even tried the included 3.5mm inline audio cable, the dongle, and everything. They are basically only working to listen not to talk.

9 Technologist

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6.1K Posts

May 1st, 2023 22:00

Hi @panochamiau welcome to this free user-to-user Alienware laptop discussion forum. 

Please click on Product Support so that Dell can identify the computer system. Please share the Model and Revision number, example x17 R2. 

Dell support for Alienware Tri-Mode Wireless Gaming Headset (AW920H) Gaming Headset Usage and Troubleshooting Guide. Please look at Section 5. Troubleshooting. 

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