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466
April 17th, 2020 02:00
M11x R3, BIOS locked
Hello,
I have an Alienware M11x R3 and I am the original owner. I recently "upgraded" my BIOS from A04 to A05. I originally never had a BIOS password since I disabled that option and didn't have to use one to mess with the settings.
However, after installing the A05 BIOS it appears that the firmware came with a backdoor password that has been forced onto my system and I have no idea what the password could be.
I am now unable to change boot options and can not load windows onto my laptop since BIOS is locked.
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dcox11b
2 Posts
0
April 17th, 2020 03:00
I've been directed through the automated virtual DELL system to call the fee based out of warranty support system after providing my service tag.
I would like to say I should not have to Pay for a password that I didn't ask for or put on my computer. This seems like a ransom on my computer that I have owned for 9 years put on by DELL disguised as a firmware update. Surely, this is not the way DELL meant for this to work.