m15, AWCC issues (FX and Fusion)

Still having issues with this on a A51M... FX works, but Fusion, Overlclock Overclock and Thernal Thermal options are still "spinning dotty circles". Uninstalled, stopped service before doing so. Uninstall removes service.

I have this problem too. looks like the .net frameworks are all corrupted too. I tried all of the suggestions in this forum and nothing works

has this issue been solved?

Hi @Boltatron

1. If your AWCC is fully functional, do not update. 

2. If you do not need the AWCC (and OC Controls) and it is unstable, delete this troublesome optional application. 

3. If you really want AWCC on your computer, then try the following:- 

3a. Download the free Revo Uninstaller and use with Advanced scanning mode setting. Run Revo Uninstaller to see if AWCC (and OC Controls) is listed. If yes, uninstall your AWCC, press Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files. You have now removed everything associated with the AWCC. (Repeat to uninstall OC Controls)  After restart, you can clean install the AWCC, as if for the first time. 

3b. If the most recent AWCC does not work, install an earlier version. You can get the earlier version by opening your Service Tag Support's page, get AWCC driver information > view full driver details > scroll down and click on Version to select from list of earlier versions. 

3c. Then install the most recent OC Controls so that AWCC Fusion tab works. 

3d. Do not be surprised if AWCC FX tab does not work. (The AWCC update application requires more work.) 

Follow what crimsom says as he’s the expert in this field.

My Alienware command center keeps loading and never stop. What should I do?

Hi @Linglight  you have a bad install of the AWCC update application. Please try the following:- 

Download Revo Uninstaller Free. Run Revo Uninstaller to see if AWCC (and OC Controls) is listed. If yes, double click on AWCC to uninstall. When the uninstall window appears activate the Advanced scanning mode setting. Agree to uninstall AWCC and wait. Then click on Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files. Restart so your system responds to these changes. You have now removed everything associated with the AWCC. (Repeat to remove OC Controls) 

After restart, you can clean install the AWCC, as if for the first time. Always download the AWCC update application and then run as administrator. 

If the most recent AWCC does not work, install an earlier version. You can get the earlier version by opening your Service Tag Support's page, get AWCC driver information > view full driver details > scroll down and click on Version to select from list of earlier versions. 

Then install OC Controls so that AWCC Fusion tab works. 

Hope this helps. Kind regards. 

Revo Uninstaller Free - Advanced scanning mode selection. 

Then have you guys tried reinstalling in safe mode?

Somehow it's still not working. I have tried to uninstall and reinstall it a few times. I can see the Overclock and Thermal keep loading and was unable to change to other tabs.

Hi @Linglight  try the Revo Uninstaller process. If you are still having problems, more detail is required for the Dell Community users to offer their free assistance. 

I have been trying all possible methods but it's still stuck loading.

Hi @Linglight  thanks for the AWCC image. If as you say, been trying all possible methods, what is the corresponding Microsoft error code in the event log?

Hi @Linglight  you are not saying anything useful. Guess that AWCC is always trying to install. So did you open Task Manager and right click on AWCC install process to End Task before trying the Revo Uninstaller process? 

Hi @crimsom ,

Thanks for your all advices. I just restored my computer and it works.