Mo_yi

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4 years ago

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Mo_yi

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May 11th, 2021 13:00

m15 R1, BIOS does not boot, cannot enter BIOS

Hey guys,

I bought an m15r1 4-5 months ago (its a 2019 model i7 8750H , 2070 Max Q )
A few months after I got it, I developed a curious issue. First time it happened my computer took a long time to boot and when it booted it did not detect my hard drive (the SSD was ok but the D drive was not there) a restart fixed this, I thought its just some loose cable or something, this never happened again.

However, randomly it sometimes refuses to boot. when I turn the computer on, it gets stuck on the alienware screen. When I press F2, the loading bar for bios shows up but it doesn't get into BIOS. F12 for boot menu does not work either. If I turn it off and back on it doesn't get fixed, the only solution I have found is to hold the power button for 30 seconds until it flashes blue, after this it turns on like nothing happened. Both BIOS diagnostics and support assist diagnostics pass, also I have run HDD tests with seatools and they all pass

I am running BIOS 2.6.0

Should I be worried ? My laptop is still under warranty, would it make sense to ask for a MOBO replacement ?