m15 R2, touchpad scrolling does not work

Question

2 finger scrolling does not work, maybe 2% of time it works perfect the other 98% it's unusable.  I read/saw a few reviews with the same issue. I think all updates are good, expect the alienware command software that refuses to install correctly.  Is this a software issue that's getting looked into?  (I've had it for 3 weeks, having to use a mouse is crazy)

Desert Locust · Accepted Answer

Please refer to my solution posted here =

Re: m17 R2, scrolling is jumpy and unresponsive

As some mentioned later in that thread, the issue lies with Tobii Experience, however, it's not an issue but a feature. Go ahead and follow the steps to disable the Scroll at gaze feature and you should have no further issues! Good luck!

Eimy_B · Answer

Hi @joshcraig   Send me a private message (by clicking my Alienware-name) with the Alienware PC service tag number so I can review your case.

DigitalMoses75 · Answer

I have the same issue. This was also reported on a review I watched. Did you ever get it resolved?

VaLa_96 · Answer

Maybe you should give out a solution in this thread and not in a Private Message (DM is Twitter) so that all of us can get the fix. Having the same issue.

Mkassorla · Answer

Yes, please look into the touchpad and the AWCC. Dell please I'm having the same issues. I was able to fix the scroll temporarily but only temporarily.

rabcat · Answer

I am seeing the same issue. Two finger scrolling is not smooth at all.

DThom24 · Answer

Same issue here I am not sure what to do to fix?

adsfj · Answer

I have the same issue on the m17 R2. How do you fix this?

MichaelZettel · Answer

Same Problem here, please help!

mattootski · Answer

Same issue here, scrolling with 2 finger gesture is jumpy and often registers double click.

Aligrad · Answer

same here please give us a solution

kissfan003 · Answer

I uninstalled the Tobii software and it works fine now. Not optimal but I don't use that functionality.

S0LUT10N · Answer

open Tobii Experience, run through the tutorial/setup if you need to, then toggle Tobii Experience to off.

spiral1 · Answer

setup tobii experience then disabled it and it didn't work.  when i re-enabled tobii the scrolling problem was gone.  Hopefully, it would last.

spiral1 · Answer

Dell! Tobii Experience is interfering with Touchpad Scrolling!!  Had to setup Tobii, disable it then re-enable it to fix problem...      Someone here figured it out but didn't post detailed fix..  Don't know if this fix will last..

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