m15 R2, touchpad scrolling does not work

2 finger scrolling does not work, maybe 2% of time it works perfect the other 98% it's unusable. 

I read/saw a few reviews with the same issue. I think all updates are good, expect the alienware command software that refuses to install correctly. 

Is this a software issue that's getting looked into? 

(I've had it for 3 weeks, having to use a mouse is crazy)