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February 7th, 2021 02:00
m15 R3, keypad not working, repair?
Would be great if you could repair or suggest a station to repair my laptop keypad which I recently bought and under warranty in Canada.
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Unsolved
1 Message
0
401
February 7th, 2021 02:00
Would be great if you could repair or suggest a station to repair my laptop keypad which I recently bought and under warranty in Canada.
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crimsom
9 Technologist
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6.1K Posts
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February 7th, 2021 13:00
Hi @Yondu093 welcome to this user to user discussion forum. This is not Dell Support.
Your new m15 R3 continues to be under first year Dell Warranty and as part of your purchase you have already paid for these problems to be fixed by Dell Product Support. Please use your Dell Account to raise a fault ticket so that Dell Product Support are informed of this problem and will make contact to fix this m15 R3 problem. If there are any problems raising the fault ticket, click on the envelope icon (next to your avatar in top right hand corner of this webpage), and send your Private Message to @DELL-Cares to request Dell Product Support assistance. Thank you.
Please click on Kudos to say thank you for response from another user. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
ejn63
12 Elder
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31.4K Posts
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154.9K Points
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February 7th, 2021 13:00
If you purchased the system with a base warranty, it's ship-in repair -- start by calling Dell support in Canada to initiate the process. If the system needs a part replacement, they'll ship you a box in which you send the system for repair and they return it within 7-10 business days.
If you have onsite service, start the same way - they dispatch the part with a technician to replace.
Either way, there is no carry-in service -- it starts by contacting Dell.