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May 21st, 2024 02:20

m15 R4, Keyboard driver issue

I own a Alienware m15 R4 with 2TB of storage 32GB of ram and a 3080. The device does not recognize key strokes when in Windows except for certain FN keys. For example the Touchpad lock and airplane mode toggle. It also will recognize the caps lock key before bios but nothing else. I tried to get Dell support to help me, but they were not helpful. Any ideas?

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54.5K Posts

May 21st, 2024 13:24

Certain phrases are not allowed on our conservative Forum.

* Go here
* Enter the private m15 R4 Service Tag in the blank. Do not post the private m15 R4 Service Tag out here in public
* What is the warranty status at top?
* On the right under, "Quick links", click, "View product specs"
* Scroll through the list and look for keyboard. What is the specific keyboard in your m15 R4? Below is an example from my Latitude of the data you need to tell us =

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