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m15 R4, keyboard not responding
All of a sudden I started up my laptop today and the keyboard was totally unresponsive. The lights are still on and I can still disable/enable the touchpad and internet using the Fn key but other than that the entire keyboard is unresponsive. Also in Alienware command center it no longer recognizes my laptop keyboard. I only got this laptop a few months ago and the keyboard is already seemingly useless. I have tried numerous things and none have worked. I reinstalled the keyboard drivers and even tried running in safe mode which still proved useless. The only thing that worked temporarily was this:
For me this is the workaround, works every time.
Shutdown Laptop
Turn On Laptop
Keyboard will not work
Press power button to enter sleep mode
Resume Laptop from sleep mode
Login/Unlock laptop (I use the On Screen Keyboard by clicking on Accessibility in bottom Right) to enter my Password
Open Device Manager
Go to Universal Serial Bus Controllers
Uninstall the Unknown USB Device
Then Right Click Scan for hardware changes
Keyboard works again till next shutdown/restart.
BIOS Alienware 1.10.1, 3/28/2022
Windows 11 with all updates installed
All Dell SupportAssist Updates Installed
I have tried downgrading to previous 1.9.0 and 1.8.0 version of the bios and still same issue. Have tried reinstalling/update all dell/alienware related drivers.
As stated it is only a temporary fix that needs to be done every restart. I'm open to any suggestions as at this point I can only think of factory resetting my device.
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