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1 Rookie

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15 Posts

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October 11th, 2022 14:00

m15 R5, drops FPS, stuttering

Hello, for a while I have FPS drops, stuttering in all games no matter what I do. I've seen many videos and tried different solutions but I can't find one. Some solutions I have seen are:

Disable TPM on Windows 10 and Windows 11.

BIOS update.

Other manufacturers have already fixed it with a BIOS update.

7 Technologist

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6.1K Posts

October 11th, 2022 16:00

Hi @Killersmeagol welcome to this free user-to-user Alienware laptop discussion forum. 
* What specific Alienware Laptop model? 
* What Operating System? 
* What Dell Warranty? 


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1 Rookie

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15 Posts

October 11th, 2022 17:00

Hello!

* What specific Alienware Laptop model? Alienware m15 R5 Ryzen edition 
* What Operating System? Windows 10 21H2
* What Dell Warranty? Expired July 2022

7 Technologist

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6.1K Posts

October 12th, 2022 07:00

Hi @Killersmeagol thank you for sharing update. 

Does Solved: m15 R5, random FPS drop - Dell Community provide the fix for your system?

Please run Intel® Driver & Support Assistant to get driver and software updates. Does this fix the problem? 

Try the Alienware m15 Ryzen Edition R5 Let's test your PC for common hardware issues. 

7 Technologist

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6.1K Posts

October 12th, 2022 08:00

Hi @Killersmeagol thank you for sharing that software and hardware diagnostics have been run. 

Please run windows Reliability Monitor and wait for event timeline to load. How to use Windows Reliability Monitor to identify software issues | Dell Look for event at date/time that this problem appears. Open event to find root cause and Microsoft error code. 

1 Rookie

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15 Posts

October 12th, 2022 08:00

I have done all that and still the same. I have no temperature problems or anything related.

my laptop is ryzen, should i run something intel?

 

1 Rookie

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15 Posts

October 12th, 2022 11:00

I don't see anything wrong.

1 Rookie

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15 Posts

October 17th, 2022 07:00

Still the problem Does anyone know if the Dll is up to date and when there will be a next BIOS update?

7 Technologist

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6.1K Posts

October 17th, 2022 11:00

Hi @Killersmeagol thank you for sharing question. 

It is difficult to know if the DLL is up to date or has file corruptions or has a conflict with other applications. How to Fix Ntdll.dll Errors in Windows [10, 8, 7, etc.] (lifewire.com) If there is a problem, the OS normally provides a notification. Has a new application or updates recently been installed?

Can you recall if this fps problem started after the NVIDIA GeForce RTX 3050 Ti/3060/3070 Ti/3080 Ti Graphics Driver v30.0.15.1272, A06 update and if an Older version did not give this problem? 

1 Rookie

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15 Posts

October 17th, 2022 15:00

I don't get those Ndll errors

 

Install OS to see if it resolved but no. I stopped all updates (it doesn't have any) and installed the gpu and cpu drivers from the manufacturer.

 

The error occurs since June, approximately.

1 Rookie

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15 Posts

January 13th, 2023 13:00

With cpu-z I discovered that the tdp of the 3060 is 80w as a base and they promised me that it was about 115 as a base and 130 with turbo boost or am I wrong?

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