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September 1st, 2024 12:05
m15 R5, no screen display after updates
Hello,
After putting the laptop through updates yesterday I think one was BIOs few small updates and image update? not sure.. anyway, when the laptop restarted I was getting a blank screen left for an hour thinking it was to do with the updates, this morning still no change, I restarted the laptop still a black screen. I've tried putting it through RTC reset which I get 3 red and 4 blue blinking lights... anyone had this issue that can help?
No Events found!


ejn63
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September 1st, 2024 12:24
Try a reset -- power off and disconnect the AC adapter and the battery from the system board. Hold the power button for 30 sec. See if the system will then power up.
If not, see the firmware recovery instructions here:
https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet
Sn0wQu33n
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September 1st, 2024 16:04
@ejn63 it powers on, but still no display just a black screen
ejn63
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September 1st, 2024 16:32
You'll need a flash drive set up with the latest firmware to try a recovery.
Sn0wQu33n
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September 1st, 2024 21:15
@ejn63 tried this nothing happens, continues to flash red 3 times and blue 4.
Sn0wQu33n
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September 1st, 2024 21:16
I should not, when powered on normally lights are all ok, no flashing sequences sounds like a normal boot up after a min or soo the fans kick in but still black screen.
ejn63
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September 1st, 2024 21:20
Is there any image on the screen if you boot to a screen diagnostic (hold the D key through powerup)?
Sn0wQu33n
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September 1st, 2024 22:40
@ejn63 Nope, no image logo or text to me looks like a dead screen.
ejn63
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September 1st, 2024 22:50
3.4 means recovery image not found -- I suspect it's not getting far enough into POST to allow the screen to run.
While it could be a bad screen, the odds are higher it's an incomplete firmware flash that's left the system in a zombie state. If you're sure the recovery flash drive was made correctly but the system won't boot from it, the more likely thing to do is replace the system board.
Sn0wQu33n
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September 1st, 2024 23:01
@ejn63 I was thinking that, was hoping it wasn't, thank you for your help.