3 Posts
0
799
November 18th, 2022 13:00
m15 R5, tanking framerates and brightness issues
Alienware m15 Ryzen Edition R5
My m15 R5 Ryzen edition laptop has started only being able to pull 5 fps in every game and also the brightness is stuck at max. I've tried updating the bios driver as well as the Nvidia and AMD graphic drivers and none of those have worked. Don't really have any ideas on what else to do?
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crimsom
9 Technologist
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6.1K Posts
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November 18th, 2022 15:00
Hi @StoneForged thank you for sharing update.
Is the Alienware m15 Ryzen Edition R5 laptop complaining? Please run windows Reliability Monitor and allow event timeline to be created. How to use Windows Reliability Monitor to identify software issues | Dell US.
Please open Device Manager to determine if any drivers are not working. Having opened Device Manager, troublesome drivers are moved to the right to assist with troubleshooting and they might have a yellow warning triangle icon.
If enabled, please use System Restore feature in Windows. What is Microsoft Windows System Restore | Dell US. System Restore utility in Microsoft Windows can be used as an effective tool to recover the computer to the last-known good working condition while troubleshooting software-related issues.
StoneForged
3 Posts
1
November 18th, 2022 19:00
Thank you, for some reason one AMD Radeon Graphics got disabled after updating it's driver and thats what was causing the issue, all problems resolved after enabling it.
crimsom
9 Technologist
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6.1K Posts
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November 18th, 2022 14:00
Hi @StoneForged welcome to this free user-to-user Alienware laptop discussion forum.
Has the game specification been updated for deployment on the Alienware m15 Ryzen Edition R5 laptop? How do I check to see if my PC will run a specific game? - Dell Community
StoneForged
3 Posts
1
November 18th, 2022 15:00
According to the thing the games should run and it was working fine ~12 hours ago (consitently pulling 240 fps), I think the issue has to do with the drivers cause I updated some of them to try and fix the issue with the brightness also mentioned in the post and after doing that is when other stuff started breaking but I 'm not sure where to begin with figuring that out.