m15 R6, fairly new, problems turning on, keyboard stopped working

Its been more than 30 days, nice to see I bought an almost 2000euros broken laptop, tells me a lot about Dell's quallity

Hi @MortiiTai  welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. 

Your new Alienware m15 R6 laptop was delivered with out of the box faults. Within the first 30 days you can Reject and get a new m15 R6 replacement. Dell Refund policy, New vs Refurbished - Dell Community 

Do not wait, visit your online Dell account to create Service Request to Reject this m15 R6. Request escalation to senior Dell tier that has authority to authorise your new m15 R6 replacement. Unfortunately you will have to wait for senior Dell tier authorisation. Then wait for Dell to arrange for collection of your Alienware m15 R6 laptop. You can request to keep using original m15 R6 and wait for new m15 R6 to arrive, so that your work is not disrupted. 

Please clone (copy) your drives so that you do not waste time installing your applications again. Macrium Software | Reflect Free Edition 

[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] 

Hi @MortiiTai  please create Service Request, explain delay requesting Reject to see if Dell will replace your m15 R6. Senior Dell tiers can exercise discretion, and you might get a new m15 R6 replacement. 

Your m15 R6 continues to be under Dell first year warranty, please click on @DELL-Cares and send Private Message requesting assistance. 

This m15 R6 invoiced 3 months/14 days ago. Per the purchased warranty conditions, you must allow DELL-Cares to troubleshoot. Three part service attempts must be done and fail to correct the issue before a refurbished like for like system exchange is discussed.

Thank for getting back to me, at the moment I'm traveling trough Eastern Europe and I use it for my remote job, I won't be back to canada until December, can I take it to any Dell-Care?

Thanks

Hi @MortiiTai  what Dell Support Services & Warranty does this laptop have? 

can I take it to any Dell-Care?
* Yes. All of the DELL-Cares agents have access to your private case number and all past notes.

MortiiTai has Basic =