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AvGeekW159
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April 25th, 2022 11:00
m15 R7, split bezel
Hi,
Around a month ago I received a new Alienware m15 R7 and it's been a fantastic laptop! However, over time, the interaction between the bezel on the bottom right of the screen and the corner of the chassis has led to the splitting of both pieces. I also wish to note that the display panel itself has been installed at a slight angle within the bezel, which has been rather annoying. I have had, to the best of my knowledge, 0 cause in the splitting of the bezel, I believe it's a factory error that has only become noticeable over time from repeated small interactions. I hope this is covered under warranty.
Thanks
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Posted April 26th, 2022 13:00
Hi @AvGeekW159 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
It is unfortunate that this fault has not been reported within the first 30 days, where Reject would have been an option to provide new laptop replacement or full refund. Dell Refund policy, New vs Refurbished - Dell Community
As soon as possible, please visit your online Dell account to raise Service Request so that Dell knows there is a problem to fix. Provide all the evidence that Dell wants to see, so you can request that this problem be escalated to senior Dell tier who has the authority to provide a full remedy for you.
Have a look at invoice to see if Alienware m15 R7 has the basic first year warranty, or different warranty.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]295
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Posted September 28th, 2022 22:00
I have had my m15 R7 for over a month and the upper left corner is separating around the bezel
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Posted September 28th, 2022 23:00
obviously, the defect is on the right side of the monitor
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Posted September 28th, 2022 23:00
Hi @KasenM welcome to this free user-to-user Alienware laptop discussion forum.
The lower half of your photograph shows the problem and should be included in your warranty Service Request.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
DELL-Chris M
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Posted April 26th, 2022 07:00
The Dell agents will need to see pictures.
DELL-Chris M (old account)
#IWork4Dell