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August 12th, 2024 00:00
m15, some keys are not working after idle
Spacebar and side arrow keys are not working properly. They start working after repeatedly pressing the button after idle. I tried updating drivers, but didn't work.
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Chino de Oro
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August 12th, 2024 00:59
Sounds similar like keyboard failing issue due to faulty firmware. Review this article and update firmware if needed https://www.dell.com/support/kbdoc/en-us/000191368/keyboard-intermittently-does-not-work-on-the-alienware-m15-r5-ryzen-and-r6-laptops
DELL-Chris M
Community Manager
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August 13th, 2024 12:20
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.
Our user's need to know which specific m15 you have there. You can see here that there are 8 models.