To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag.
Did you uninstall AWCC, then install the full 785.33 MB AWCC 6.2.7.0 or the small 5.09 MB AWCC 6.2.7.0?
@DELL-Chris M I installed the full 804,176 version. Laptop is bought this year. The laptop does not enter sleep mode. sometimes the screen goes blank, and fans stay on. I read that the control center is the cause, so I uninstalled all alien software. But now my lights are not adjustable.
Nobby_74
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April 4th, 2024 20:18
nevermind...I had to uninstall everything then install the full package. All works now
Nobby_74
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April 4th, 2024 02:35
m16 R1 laptop from fresh windows 11 install
DELL-Chris M
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April 4th, 2024 13:31
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag.
Did you uninstall AWCC, then install the full 785.33 MB AWCC 6.2.7.0 or the small 5.09 MB AWCC 6.2.7.0?
Nobby_74
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April 4th, 2024 20:05
@DELL-Chris M I installed the full 804,176 version. Laptop is bought this year. The laptop does not enter sleep mode. sometimes the screen goes blank, and fans stay on. I read that the control center is the cause, so I uninstalled all alien software. But now my lights are not adjustable.
raphasauer
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April 11th, 2024 11:17
@Nobby_74 there's a BIOS option where you can prevent the computer from entering sleepmode, you could check if that's enabled.
Additionally, I usually sleep my computer on CMD with:
It's more... reliable.