@DELL-Nat M I have had this issue since I purchased my M16 R1 in August last year. My Premium Support ends in 3 days and this problem is still present. I have had multiple Bios updates and the problem is still here. It goes away after a reboot but then returns within hours. I think I might be happening when the laptop goes to sleep.
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private m16 R1 Service Tag with them.
No. The Per Key Keyboard firmware I linked to in that other m17 R5 thread was only for the m15 R7 and m17 R5. You will need to check the m16 R1 Drivers & Downloads page to see if you have the latest BIOS installed and the Perkey & Cherry V13 firmware installed.
@DELL-Chris M Thank you for the reply. I've tried to install the Perkey & Cherry V13 firmware from my support page for my system but it doesn't seem to install. I spent a couple hours with support to no avail. do you know how i can verify which drivers are installed for my keyboard or even if these V13 drivers are installed?
The latest version "Alienware_M16R1_M18R1_Keyboard_Firmware_Update_Utility_V13.exe | 3.92 MB" states that its not compatible with my asset.
I have a M16 R1 with the the MX Cherry keyboard with the PerKey lights. So, im a little confused here.
HMMWV_GUY
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August 20th, 2024 12:32
@DELL-Nat M I have had this issue since I purchased my M16 R1 in August last year. My Premium Support ends in 3 days and this problem is still present. I have had multiple Bios updates and the problem is still here. It goes away after a reboot but then returns within hours. I think I might be happening when the laptop goes to sleep.
Is there a fix?
(edited)
DELL-Chris M
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August 20th, 2024 12:41
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private m16 R1 Service Tag with them.
No. The Per Key Keyboard firmware I linked to in that other m17 R5 thread was only for the m15 R7 and m17 R5. You will need to check the m16 R1 Drivers & Downloads page to see if you have the latest BIOS installed and the Perkey & Cherry V13 firmware installed.
HMMWV_GUY
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3 Posts
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August 23rd, 2024 14:46
@DELL-Chris M Thank you for the reply. I've tried to install the Perkey & Cherry V13 firmware from my support page for my system but it doesn't seem to install. I spent a couple hours with support to no avail. do you know how i can verify which drivers are installed for my keyboard or even if these V13 drivers are installed?
The latest version "Alienware_M16R1_M18R1_Keyboard_Firmware_Update_Utility_V13.exe | 3.92 MB" states that its not compatible with my asset.
I have a M16 R1 with the the MX Cherry keyboard with the PerKey lights. So, im a little confused here.
(edited)