m16 R1, intermittent stuttering during any task

Question

I enjoy everything about this laptop that I bought, but I have increasingly been unable to ignore this random stuttering that happens.

AMD fTPM random stuttering example

This is exactly what it looks and sounds like, and the same duration each time. I have noticed the system lag under high load, and no load at all.

Even after getting the latest bios from SupportAssist, the problem still persists. My understanding was that the fTPM problems were supposed to have been fixed for AMD. I couldn't find more info on that. Or is this possibly not fTPM related at all?

Any insight at all is greatly appreciated.

crimsom · Answer

Hi @Orky welcome to this free user-to-user Alienware laptop discussion forum.

Update - AMD has finally recognized the issue and is working on releasing updates to resolve this. Read more in this recent article: https://www.tomshardware.com/news/amd...

Please run windows Reliability Monitor and wait for Event timeline to be created. How to use Windows Reliability Monitor to identify software issues | Dell US. In your case, your YouTube video has additional text information, and shares this type of stutter occurs 3-4 times a day, so look for same event that occurs 3-4 times a day.

Does this system lag (stutter) also occur in safe mode? How to Boot into Safe Mode in Windows 11 or Windows 10 | Dell US.

If yes, the operating system has been corrupted and should be reinstated using System File Checker (SFC) Utility and Repair Windows System Image using DISM. How to Repair Corrupted Windows System Files with the SFC and DISM Commands (howtogeek.com).

Orky · Answer

Hey @crimsom , thank you for taking the time to respond.

So looking at the reliability monitor, I'm definitely wishing I hadn't reinstalled windows today in an attempt to get Support Assist to work properly so I could run the diagnostics, since it's showing up with a whole lot of critical events.

The only other thing I see for it is the Audio SW Server/API Library, application being used is iGoSwServer.exe. I'm not familiar with intelligo so I'll look into that.

As for safe mode, I did reboot and used it, but I didn't catch any system hangups or lagging, It's harder to tell without audio. I basically played the offline browser surf game for quite some time... maddening.

Thank you again for your time, looks like I might just have to wait if it is infact an fTPM issue, but in the meantime, I will use the reliability monitor to see if I can pinpoint anything else.

Like43ninjas · Answer

I am having the same issue and checked my bios and it is already up to date. Tried resetting everything and still isn't working.

Orky · Answer

Not sure if you're still having issues @Like43ninjas , but this appeared to be a precursor problem to my chipset fan breaking. My guess is the system was throttling itself for a second or two as my fan would not start spinning, until the fan completely stopped working and the processor began throttling itself indefinitely.

So it's possible there is a bad fan in your laptop, which, as an aside, Dell was not helpful in replacing. I had to get a third party to replace mine, though my situation was a bit unique as I'm international. Hopefully you would have better luck, if your fan is indeed going bad as well.

Like43ninjas · Answer

Mine has something to do with Dell Support Assist since after uninstalling it went away and reinstalling it came back.

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m16 R1, intermittent stuttering during any task

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