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February 14th, 2025 01:16

m16 R2, battery drain, doesn't turn on

I bought my laptop in July 2024. After three months, my battery started to drain out from being hibernating. I don't think that should happen but the REAL PROBLEM is that once it does, it doesn't turn on. I have to remove the battery and wait a while for it to turn on and when it does the screen shows a message about the bios, which makes me nervous. This happens every single time a let it unplugged at night. I invested on that laptop because I thought I was getting the best brand. Can you help me?

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31.3K Posts

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154.6K Points

February 14th, 2025 01:28

Since the system is under warranty, call Dell to initiate a troubleshooting session -- and a warranty repair.

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February 14th, 2025 03:24

@ejn63​ yes, i'm trying to find an email

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February 14th, 2025 20:08

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