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February 11th, 2020 07:00
m17 R2, freezes on the Alienware screen during startup
I have the Alienware m17 R2 . Intel Core i7-9750H with 16 GB ram and Nvidia Geforce RTX 2070 max-q. When I power on the laptop, most of the time it crashes on the Alienware logo screen while booting up. Does anyone have a similar issue and/or a fix for this?
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DJzaba
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February 11th, 2020 08:00
I forgot to also include that it makes it through all the hardware diagnostic tests that I've run with no issues at all. In order to get it running, I usually just shut it down and try again and after a few times of the same problem it will make it past the alienware screen to windows. Sometimes I get it into recovery mode and then just exit out of it back to normal windows mode. That usually works too. I've never had any issues with any of the hardware at all once I make it past that logo screen.
DELL-Cares
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February 12th, 2020 08:00
Hello, we sent you a private message with some information that will allow us to understand the inconvenience.
Feel free to reply directly to that message and we'll gladly assist you further.
Kind regards,
DELL-Cares
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February 13th, 2020 13:00
We tried reaching you on a private message but did not receive a response. Please feel free to write back whenever you are available. Thank you