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January 30th, 2023 15:00

m17 R3, crashing unexpectedly

Alienware m17 R3

Alienware m17 R3

So, my Alienware m17 R3 will crash and restart randomly. Sometimes its back to back, sometimes I can actually use the laptop for a while without a crash. I have been having this issue pretty much since I got it in July 2021. The warranty expired 5 months/25 days ago. At first, I thought it was just getting too hot. So I got a fan and tried again but it still happens. It really doesn't matter what I'm doing on the laptop, it just decides to crash. I had gotten it so I had a decent computer to code and game on. But lately I can only surf the internet and even doing that it will crash.

When it does, it will come back up with pink pixels on the screen. Every time I contacted support over it, we go through the motions of checking for updates and 30 minutes later it crashes again. I've run the stress tests, checked the event viewer (it just gives me a critical with no real information), updated everything I can, from drivers to optional updates and it still happens. Anyone have something like this happen that can point me in the right direction to resolving the issue?

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1 Message

February 18th, 2023 04:00

Hi Fading,

I am having the exact same issue just can’t work out if it’s a hardware or a software issue but am leading to a hardware as it’s even crashing in bios now.

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17.8K Posts

June 1st, 2023 03:00

To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.

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