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1882
October 19th, 2020 16:00
m17 R3, event viewer errors, Open Key operation failed WindowsAIK
This is my 2nd Alienware m17 R3, 1st one had port failures.
This new one has an event ID 3 that's populating errors in event viewer, over 1400 per day, regarding an application that I've never installed before.
This is a brand new Alienware m17 R3 Laptop, came preloaded with Windows 10 Pro, but I formatted it and did a fresh install of just Windows 10 Pro 2004, to basically get rid of all Dell bloatware.
If anyone can look in their system at this particular event, and let me know if they have the same errors, and chime in the results, I would be very grateful. I will post images here to better view the error. In Event viewer it stems from Application and Service Logs > Microsoft > Windows > Crypto-Ncrypt > Operational.
Under General:
Open Key operation failed.
Cryptographic Parameters:
Provider Name: Microsoft Platform Crypto Provider
Key Name: Windows AIK
Return Code: 0x80090016
---------------------------------------------------
Under Detail:
- System
- Provider
[ Name] Microsoft-Windows-Crypto-NCrypt
[ Guid] {e8ed09dc-100c-45e2-9fc8-b53399ec1f70}
EventID 3
Version 0
Level 2
Task 3
Opcode 0
Keywords 0x8000000000000001
- TimeCreated
[ SystemTime] 2020-10-13T05:43:35.4796050Z
EventRecordID 25711
Correlation
- Execution
[ ProcessID] 7584
[ ThreadID] 7820
Channel Microsoft-Windows-Crypto-NCrypt/Operational
Computer Alien
- Security
[ UserID] S-1-5-21-2231103414-3485895273-1210789591-1001
- EventData
ProviderName Microsoft Platform Crypto Provider
KeyName Windows AIK
Status 0x80090016
ProcessName svchost.exe
After more research over the past week, I have been in contact with Microsoft support a couple times on this issue, as well as Dell Alienware support, both have logged into my Alienware laptop to troubleshoot, no one has found a solution or can figure out what is generating these errors. There are approximately over 1400 of these error's being generated every day.
I went further on my own troubleshooting, comparing the [ Guid] {e8ed09dc-100c-45e2-9fc8-b53399ec1f70} with other computers I have, and all the others have identical entries and instances of the GUID in the registry, and they all have the Folder C:\ProgramData\Microsoft\Crypto\PCPKSP\WindowsAIK BUT the WindowsAIK folder is empty on all other PC's except the Alienware that is generating the errors in the event viewer. The Alienware contains 2 additional folders with long filenames... one is "68376a3737bdb6fe8fb15fe31ef0ebefecdc4556" and in this folder contains 2 long filenames similar but different filenames that end with an extension PCPKEY. The other folder has a similar but different long filename and its folder has the same 2 PCPKEY filenames.
I deleted these extra long filename folders to see what would happen, upon rebooting the laptop, the folders get recreated, and generate additional errors in the same event viewer section, showing the re-creation, but does not give no clue to what is generating the PCPKEY. It just refers to ProcessName svchost.exe , as shown in the pic's.
I even went as far once again as creating a USB stick with Windows 10 2004 (latest build), booting to the stick , formatting the C: drive, and doing a clean install, upon booting up, event viewer STILL has these errors and windowsAIK folder creates the long filename PCPKEY 's.
In conclusion, I am wondering or guessing if Dell has a hidden recovery folder that somehow has something to do with this, and makes the OS associate and build these PCPKEY 's? In any case, whatever it is for, it is generating a lot of error's in event viewer, (over 1400 per day) and appears to not be working as it should be.
Please look at your systems, and let me know.
MUCH MUCH appreciated !!



A51-06
5 Practitioner
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3.1K Posts
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October 20th, 2020 06:00
Yeah dude I'm going to take a VERY blunt guess but have you went into the services. MSc and then searched until you found the cryptographic services? I had the same issue as you but I just manually ended the thing and then I just restarted the task.
sirFrank
1 Rookie
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4 Posts
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October 20th, 2020 08:00
Hi and thanks for the reply,
I did see the Cryptographic services, and did not stop the service, but are you saying you just stopped the service, then started it again? to stop the error's from happening?
In that case , this would need to be done every time windows is rebooted. I'm not sure how this would solve the problem.
Or am i wrong of what you are referring to and what you did... maybe you could walk me through step by step of what you did... to get a better understanding...
thanks again.
A51-06
5 Practitioner
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3.1K Posts
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October 20th, 2020 10:00
I just stopped the service from ever starting again. But then I turned it on just to check if the problem was there and it wasnt.