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June 16th, 2022 20:00
m17 R4, DisplayPort issue?
I have an m17 R4,
Processor Intel(R) Core i7-10870H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.8 GB usable)
NVidia GeForce RTX 3070 Laptop GPU
Monitors:
LG - UltraGear 34" IPS LED UltraWide HD FreeSync and G-SYNC Compatible Monitor with HDR (DisplayPort, HDMI)- connected via display port
LG 27GL83A-B 27 Inch Ultragear QHD IPS 1ms NVIDIA G-SYNC Compatible Gaming Monitor - connected via HDMI
Running Windows 11 Home, Version 21H2
Everyday, when I log into this laptop, the monitor connected via display port will flicker of and on. I have noticed that the DisplayPort cable does not plug into this laptop completely. about 1/2 of the connector is still exposed from the back of the laptop. Should it not plug in completely? On my other laptop, I cannot see any of the DisplayPort connector when it is plugged in.
crimsom
9 Technologist
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6.1K Posts
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June 16th, 2022 23:00
Hi @Cattleya922 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
You have identified the problem to be display port cable does not fully plug into laptop. Either the laptop port or display cable has an alignment insertion fault. Hopefully you have another display cable to test if laptop port has a fault. If other display cable can be fully inserted, the original display cable has fault and requires replacement cable. Do not use excessive force to insert cable into laptop port.
DELL-Chris M
Community Manager
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June 17th, 2022 05:00
Cattleya922,
The m17 R4 doesn't have a full size DisplayPort. Are you referring to the #2 smaller Mini DisplayPort?
Cattleya922
3 Posts
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June 17th, 2022 08:00
thank you Chris, you are correct.. I was referring to the mini display port. The cable is NOT loose when plugged in, so perhaps that is not the issue.
Cattleya922
3 Posts
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June 23rd, 2023 20:00
So I have been just living with this issue since last year and noticed on the wide screen monitor that is connected with the mini DisplayPort connection that I was getting a message saying something about the DisplayPort settings could be mis-matched. I believe that the DisplayPort on this laptop is 1.2, and the monitor was set at 1.4. I changed the setting on the monitor and, while I still get a blinking when changing applications, it is not happening as often as before. What I want to know is where can I find the setting for the DisplayPort on the laptop of are the specs on Dell's website correct that the DP is 1.2? (Alienware 17 R4 Setup and Specifications | Dell US)
DELL-Chris M
Community Manager
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June 26th, 2023 09:00
The older January 2022 Rev. 04 m17 R4 Setup and Specifications PDF states = One Mini DisplayPort 1.4
The newer April 2023 Rev. 05 m17 R4 Setup and Specifications PDF states = One Mini DisplayPort 1.2
I would go with the newer revision data.