m17 R4, Warranty & Contracts

Question

I bought an Alienware m17R4 on July 25th. I received it on August 12th. But until now I have not been able to check my warranty. When I checked in Warranty & Contracts, he told me "There is no match for that Service Tag or product ID. Please try again, auto-detect or choose from all products"

Please help. Thank you.

crimsom · Accepted Answer

Hi @JH.S this is a public user to user discussion forum. This is not Dell Order Support.

Your online visit to Warranty & Contracts should show your private order details that you are not allowed to share in these public forums. Receipt of your order should be declared in your online Dell account, if it says order has not been delivered, there will be no invoice or private information about your Alienware m17 R4 laptop. Please click on @DELL-Cares and send them a Private Message requesting assistance. Thank you.

Please click on Kudos to say thank you for response from user that is not employed by Dell.

Dell Order Support.jpg

DELL-Chris M · Answer

JH.S,

The external Dell Australia website is slow to show your private service tag number. Just keep checking it. I checked the internal tools and see the purchased warranties =

1 year Mail in Pre-Paid Freight Service
3 year Premium Support and Onsite Service
3 year Accidental Damage Protection

JH.S · Answer

Thank you for your answer. I will continue to check.

Alienware

m17 R4, Warranty & Contracts

Was this post helpful?