m17 R4, Windows 11, AWCC Fusion CPU tab missing

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Were you able to resolve the issue? I am facing this same issue with my Alienware X17 R1. In windows 11 my CPU and Ram information has disappear. Overclocking is also not working. I have tried to uninstall and re-install Command Center but that didn't fix the issue.

Hi @cedrxs  the Dell AWCC Version 5.4.16.0 <ADMIN NOTE: Broken link has been removed from this post by Dell> application requires the OC Controls Version 1.3.60.1380 application to enable the AWCC’s Fusion tab. After Restart (not Shut Down) the installed AWCC application should prompt user to install the OC Controls application, followed by Restart. User can manually install the OC Controls application by visiting support for Alienware m17 R4, Drivers & Downloads 

Before AWCC and OC Controls updates are installed, the old version must be fully removed using Revo Uninstaller Free to remove application, followed by Advanced Scan to remove all legacy files, followed by Restart (not Shut Down). 

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@thefranix check my reply to @cedrxs 

Yes that did it for me as well!

Thank you so much!

But how can this feature of windows, which is actually one I need for my daily business, especially WSL, disable such crucial features of a performance optimized laptop ?

That sounds more like a bug that alienware/dell need to resolve rather quickly

Hi @RPT943  still learning about windows, and these features were previously unknown.

My Alienware 17 R5 laptop is stuck in dark mode and the AWCC FX tab fails to load. It has long been speculated that windows settings directly interfere with AWCC. A few years ago, Microsoft was given online remote access to laptop, but they did not find how to fix AWCC FX tab problem. Now went to look at a) "virtual machine platform", b) "windows hypervisor platform", and c) "core isolation" only to find that these settings were not enabled. So the mystery why all the factory installed LED lights are not acknowledged by AWCC continues to await a solution. Kind regards. 

Thank you @RPT943  Virtualization based security was the issue.
I had to disable below windows features to make CC work...

@crimsom i will continue this conversation on your original forum post from 2020

Hi @thefranix thank you for sharing the list to disable to get AWCC Fusion tab to work. 

Completely agree.  I was able to run with Core Isolation, Memory Integrity set to ON in previous versions of the OC Controls.

This is a bug and should be fixed.  Disabling Windows features (especially Security features like Core Isolation, Memory Integrity) is not an acceptable solution.

I have the same problems - a few days back I had both CPU and Memory details and after the last upgrade to the ACC suite now I get a message that this version of ACC does not work if Hyper_v is installed. I have uninstalled and reinstalled ACC amny times, folling different conversations but the issue is still the same - the app is broken.

Any one who gives advise on turning things off is NOT understanding the problem - 

It used to work fine - it no longer works - I need Hyper V etc working.

Dell fix your application please or give me instructions on how to roll back to the previos version that still worked ?

On my Alienware Aura AMD R15, Virtualization in the BIOS is enabled by default. Disable this otherwise it will still be running even if you disabled all Virtualization in Windows.